The 24/7 chat is turned off and nobody bothered to respond to my email. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. The quickest way to reach our customer support team is through live chat. It is an eligible payment method for all U.S orders over $35. They weren't rude per se, but they were deeply unhelpful. Hi Kat! Please email us at resolution@lucyinthesky.email if anything else. My advice to anyone. Hi! All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Images copyright 2023 Lucy in the sky inc. All rights reserved. Oh no! Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. If anything else you can email us at resolution@lucyinthesky.email-Kate. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. We're so glad that you liked the quality of the dresses! Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. Lyrica Racer Back Bikini Set in Orange Strawberry! When it comes to the quality of items, its pretty inconsistent. Number of comments: 0 Shipping I need to change my address or order, how do I do this? This is a generic card error - this means that your bank is rejecting the transaction at this time. Yes. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. Hi Hailey, Thanks for your feedback. All orders ship from Los Angeles, California. It is a no for me. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. love the dresses and two piece sets here! I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. We want to make sure that this refund goes through immediately. -Kate. Store credit only. Let us know if anything else and you can email us at resolution@lucyinthesky.email! With no warning either time. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Find out how we combat fake reviews. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. CASANDRA M. helped me with a delayed order and offered a refund. Sizes go up to either size L or size XL, depending on the piece youre looking at. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). i am from spain. It is the size of a T-shirt. Why would I need store credit when I already purchased the 3rd dress. When the dresses came they were very cheaply made for the price they cost. this was for a very special event and now i have no outfit and no resolution to this. Ordered 1 month ago. Please email us at resolution@lucyinthesky.email so we can look into this for you. Shipping was supposed to be 5 business days. You must not establish a link from any website that is not owned by you. would it arrive by october 26th? She helped me get everything sorted out with my order. Waste of over $200. 2023 Trustpilot, Inc. All rights reserved. -Kate. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Save my name, email, and website in this browser for the next time I comment. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Don't waste your time here! Returns. This is where the problems start. Hi Janie, You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. If you do not use your store credit within a year- we can always reissue. Do the dresses come within two weeks and is it worth the money? Yet Lucy in the Sky refuses to give a refund. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Anyone can write a Trustpilot review. I love Lucy in the sky ! For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. I would never recommend purchasing from this company unless you don't care if you ever get the item. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. 90015
This policy is effective from 01/01/2016. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? We're sorry to hear that you had issues with your order. Track. Products used:None- never received my order. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Please make sure that the style is in original condition otherwise it may be sent back to you. Don't waste your time or money, just go somewhere else! I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. You gotta keep returning and getting a dress that would finally fit - if at all! Lucy in the Sky, Inc may change this policy from time to time by updating this page. The stated ship times cannot be altered with the delivery method. If I do not get a refund, I will be disputing the charge on my credit card! We're so sorry to hear that the length was an issue. I've lost $120 to Lucy In the Sky and received nothing. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. The customer service is out of this world. BBB Business Profiles generally cover a three-year reporting period. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. -Kate. I had an issue with my dress being see through and needed a replacement soon for an event. I ordered a dress on 9/18. great quality and fast shipping! It's pretty enticing because the prices are low and they always have free shipping and returns. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. -Kate. Totally disappointed! 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? Everything You Need to Know, Made Trade Reviews: What You Need To Know. We therefore have no responsibility or liability for the content and activities of these linked sites. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Please read the email in full, there may be pertinent details which may have been missed. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). can't wait to buy more clothes from here in the future. -Kate. - Check in with your local post office, as packages are often held there for pick up. You can choose to accept or decline cookies. Company claims the only way money can be refunded is if it was faulty. I placed an order and was waiting for more than a month. The reps copy and paste generic statements to your emails and don't actually solve any issues. Our small is generally the equivalent of a US Size 2. Lucy in the Sky ranks 92nd among Women's Clothing sites. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). As of 10/10 it hasn't even shipped, although they charged my credit card immediately. All such rights are reserved by www.lucyinthesky.com and its licensors. Thanks for your feedback. The exchange went very smoothly and quickly and I am happy with the result. Article created 4 years ago. Thanks for your feedback and review! . Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). If you placed an order without an account, you can use the same email to create an account to access your return label. Hi Grace, Thanks for your feedback. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. I don't understand how it's still in business. All international orders are shipped with DHL International Packet Plus. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. Horrible return policy. 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