Meaning it is not a physical button you can press down on. Is your Fitbit Versa 2 still covered under its warranty, i.e. Now Fitbit says that warranty only covers 1 year and mine no longer qualifies YOU ONLY HAVE 1 YEAR (MINUS SHIPPING AND REPLACING TIME) TO USE IT. For heart rate monitoring, you need to wear the tracker properly. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. Hello there@Vicky20, welcome to the Community Forums. I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual. Never buy a Fitbit again!!!! I show you two ways how to fix a black or blank screen on a Fitbit Charge 3 or Charge 4. Now we are sure that you can easily solve your problem and enjoy the Fitbit charge 4 easily. Some Fitbit devices have small holes for sensors such as the microphone or altimeter. In particular, connect it to the charger so its charging and then try restarting it multiple times. Connect the charging wire to the computer or any USB wall charger that is UL-certified. The battery life depends on usage. Open the Fitbit app and check whether it is synced or not. Not to mention customer service sucked! Technician's Assistant: . If your Fitbit isnt fully charged, place it on its charger and wait for it to reach its total capacity. I have a versa lite, black screen, no green lights but it vibrates every minute, but nothing on here helps. There are many reasons for this. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second. My thought would be to open the Fitbit app up and setup the tracker. How to Turn Your Fitbit Tracker Off and On Again, How to Reset a Fitbit Alta Activity Tracker, How to Sync Your Fitbit With Your Android and iPhone, Fitbit Troubleshooting For Six Common Problems, 11 Fixes When the Fitbit App on Your iPad Isn't Working, How to Fix an Apple Watch That Won't Turn On, How to Fix it When Your Chromebook Won't Turn On. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in. Some of those suggestions dont make sense if you cant turn the FITBIT on. That said, the company released Charge 4 in March of 2020. You may need to try this process a few times. Went black recently and nothing is working. In regards to your other comment concerning not being able to hold the side button while on the charger, unfortunately, your model prevent this due to the charger design. Scroll down and choose Log Out. Update the Fitbit app to the latest version Hold the button for 10-12 seconds, but disconnect the charging wire after 2-3 seconds. Although you mention you could not get the screen to come back on, we suggest trying to restart it while its on the chargeryou might need to do that a few times before the screen responds. you cant hold the side button down while its on the charger. Im in the EU, does that mean its still under warranty? 2 months is absurd! But dont wait to contact them. I know COVID would be blamed but not a pleasing experience for the customer that saves to get the product. To turn your tracker back on, press the button or connect it to the charging cable. Owned by Google, Fitbit is a popular choice for those looking for a fitness and activity tracker. Tap the icon that looks like a watch to enable Screen Wake. Restart the phone and Charge 4 tracker both. Sharing my knowledge so that you can fix your tech issues with ease. So, connect your device via Bluetooth. Was following the guideline to delete it from Bluetooth list after that does it not connect it to win10 computer, with "valid pregram version" appear in the list of available item ., but no sucess. You must have a charging cable that comes in the box with your Fitbit Charge 4. If there is anything else we can help you with, do not hesitate to post it. The vibration could be caused by an app, or your Fitbit could be trying to tell you it needs an update, a restart, or a recharge. You can't replace the battery without voiding the warranty, and you'll also need some expertise in servicing electronics. Ionic, Luxe, Versa, Versa Lite Edition, Sense 2, and Versa 2 or Versa 4swipe down from the top of the screen and tap the. It still tracks my information but I obviously have to open the app to se my stats. 04-25-2020 Super friendly tech support! Often, we need to adjust our Fitbits screen brightness. Like any piece of tech that misbehaves, restarting your Fitbit might clear up any glitches and get the device back up and running. Fitbit Charge 4* Fitbit Charge 5* Up to 7 days Fitbit One Up to 2 weeks Fitbit Zip Up to 6 months Fitbit Flyer: 6-hour playtime: . Your Fitbit might not be getting enough power to charge its battery. Apart from a few. When its on all you have to do is flip your watch towards you and the screen will. Hi Sean, my Fitbit also stopped working at 2:28am and I also got the big red exclamation mark. Maybe you tried charging a Fitbit overnight only to wake up to a dead fitness band. Also, it is more like 20 seconds to turn it on/off, rather than 10 seconds. It's not unheard of for a USB port to short out or otherwise stop working. I have tried to get the screen on to no luck I like my watch. Screen stays blank. Got my Fitbit around March 2021 and the tracker broke Nov 2021. Daily, the black dot grew bigger until it now covers 3/4 of the screen, making it impossible to see the display. Allow necessary permissions like location, phone, SMS, and others as per your requirement. Open the Settings app and tap Reboot Device. I.e. When you see a smile icon and the tracker vibrates, the tracker restarted. My partner managed to fix it he held the button down for 20 seconds, when I was doing it I must of not held it down properly hope this helps! How did you resolve it? And@doonsey, I am sorry to hear that you returned the device. My charge 3 is 2 years old. Together, we can make health and wellness features more accessible to more people. Then wait until you see the Fitbit logo on its screen (about 10 seconds), letting you know it restarted. If your Fitbit isnt charging, check out this article:Fitbit Versa not charging? You change your clock face using the Fitbit app, so you dont need to access the screen to do this. Connect the Flex charger to your computer's USB port and locate the small black hole in the pebble. My screen is dark and no matter what I do I cant get it to work. If you have seen the smiley face, then your tracker has turned on. Then release the button. These can block the ambient light sensor. Learn the steps. Then, plug your Fitbit Charge back into its charger. We try to provide every single solution to your problem. Many users discover that although their Fitbits appear unresponsive withdark screens that wont display anything, the Fitbit device is still collecting data and syncing it with their Fitbit app and account! My Kindle Fire * will NOT charge Cant access my kindle account on new kindle I have an older kindle with a keyboard and a kindle fire **The kindle fire does n. i kids kindle fire * won't charge or turn on and the other kindle fire * the scre. Reset doesnt work. Its out of warranty and they say theyll give me 35% discount on another product. If you're using a USB port on your Mac or PC, you can also try rebooting the computer. I got the charge 4 today! And if nothing works, Fitbit will likely offer a new purchase discount when the Fitbit is out of warranty. As you know, junk files always slow down the performance of any device. Also, you cant see that you have changed the clock face. You can charge it from any USB port or power bank. It is not necessary to carry a separate charger with you. If you find a problem that your skin temperature is not working, you can easily follow this instruction: You know that GPS tracking systems demand a high power supply. If you like something I recommended, I encourage you to mark that reply as "Best Answer". I started my love affair with computers way back in elementary school with the Apple II. Fully charged, smiley face intially came on, but now won't do anything. Contact Fitbit customer support about problems and warranty info. To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? Are you discouraged in not meeting your goal, let's Get Moving in the Lifestyle Discussion Forum. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger. Unfortunately a problem like that is one you cannot fix on your own. Sense 2 and Versa 4Swipe down from the clock face. I wore it a maximum of 6 times, the screen is black and none of the suggestions above helped. I received my Inspire 2 Christmas 2020. Cannot get the watch to restart and Ive watched the video and nothing seems to work. The truth of the matter is th. . only get error codes when I log on to set it up. Release the button. Contact Fitbit Customer Support; A Note on the Fitbit Warranty Policy; Fitbit Versa 2 Won't Turn On: Final Thoughts I am so disappointed with Fitbit, I always supported them, I thought they were a quality company, not anymore. Hi, Im Abdulla! Fitbit Versa 2 Won't Turn On: Here's How to Fix It. Brother P Touch Label Maker Troubleshooting, Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. Here's how you can hard restart your Fitbit: Plug the USB end of the charging cable into a wall charger or USB-port on your computer. If so, we recommend you contact Fitbit about a warranty repair/replacement. When you see a smile icon and the tracker vibrates, the tracker restarted. Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds). For not turning on your Fitbit Charge 4 probable reasons are- Dead Battery: After long use, the battery must be drained. The Fitbit Charge 4 is the best fitness tracker you can buy, period. This happened to me! Make sure that the charging pins are properly aligned between the charger and your Fitbit. Take occasional breaks from wearing your Charge 4. For a better reading, put on the tracker for continuous three days. Thats all it takes is one pin getting stuck and it will not charge. If you still have trouble, contact Customer Support. We are very sorry to learn that your Fitbit Versa Lite is stuck on a black screen. It seems that it happens with one pin. And note that when you reset your Fitbit, you lose any data that wasnt previously synced with the Fitbit app or Fitbit Connect. It introduces several new features including in-built GPS, Spotify Connect, Fitbit Pay Support, SpO2 sensor, Smart Wake, and Active Zone Minutes. Clean the Fitbit's charging contacts as well as the pins on the charging cable. The battery went dead 2 days. When your connection is fully secure, the Fitbit charge 4 vibrates. 1. What should I do?? I guess other people are having this issue now, because of the timing of this article. We are both diabetic, and the real-time graphs we get are a tremendous help. All you need to do is clear the cache data. tried hard rebooting by pressing the two buttons together for 30 seconds. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Is there anything left that can be done? If in the future there is anything we can help you with, let us know. 16:20 Mine has also gone blank ans seems to be doing nothing fitbit lite. Lets make fixing things easy and fun! I had this for more than 3 years and it worked perfectly. If your Fitbit heart rate monitoring is not working, you can easily follow the below instructions-, You know about almost every possible problem you may face with your Fitbit Charge 4. I have a charge 2 and it wAS WORKING AWESOME, I was changing the screen because it was broke and pulled the ribbon out now it wont work. Fitbit Versa 2 Won't Turn On: Why? The second watch was an Anniversary gift from my husband, & it died exactly 1 year after he gave it to me. It still syncs with the app but is useless as a watch. Content and features may change. I received my fitbit versa2 as a Christmas gift 8 months ago and my screen went black and will not turn on. 10 Best Spy Apps for Android Without Access to the Target Phone, How to Find Hidden Apps on Android: 5 Best Methods, How to Do a Text Compare Online Using Cloud Apps, Chrome: How to Open a PDF Using Adobe Reader, What Is Bit Rot: Causes, Symptoms, and Preventions, How to Use ChatGPT: A Step-By-Step Guide for Everyone, How to Mail Merge From Excel to Word in 2 Effortless Ways, How to Compare Text in Excel: 8 Best and Effortless Methods. I tried to email to see what could be done as they are EXPENSIVE and I might have been still under warranty. Don't attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. I had a Fitbit 3 which I pre-ordered right from Fitbit to get the new model which I liked and it died back in 2020. When your Fitbit is fully charged. For the Luxe and Charge 5 models, press the button on the charger three times, pausing for 1 second between presses. Fitbit display screen black and not working or turning on? Now going to get rid off it as too many times. So I know a thing or two about teaching others and creating how-to guides! Thanks for nothing, Google. This is my third charge 3 that has had a black screen just over a year old and my wife has had two with the same problem. Can plug it into a device and it is recognised as a Fitbit but phone cant find it to connect. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. However, you can check the charging system by changing your cable. Remove any case or screen protector. You may need to try this process a few times. Join an existing conversation, or start a new thread to ask your question. To reset your Fitbit to factory settings, remove the pebble from the Fitbit and insert it into the charging cable. The pins on the charging cable must lock securely with the port. Fitbit Versa not charging? Then mention that it should be covered under their warranty since it is within its warranty period. Allow the notification permission from the device and app settings. If your Fitbit shows error code 001, try a normal restart if possible. The fact is that when you pay so much money for the watch, anyone would expect it to last longer than 1-2 years from the date acquired. A few days later it starts back working. Once it is fully drained, it will turn off. To confirm your device is charging, see How do I charge my Fitbit device? Cancel before end of membership to avoid recurring fees. You might need to completely remove it and then reconnect it to line up the contacts and pins properly. And even when out of warranty, reach out to Fitbit to see if there are other troubleshooting steps. Your Fitbits ambient light sensor looks like a black dot on the side of your Fitbit device. Since you purchased it just two months ago and none of our troubleshooting tips worked, we suggest you contact Fitbit Support immediately as your Fitbit should be within the 1-year warranty period. But sometimes it happens that you cant charge the device. Worked perfectly. I charged it during the update last night, it was completely charged and now it is at 50%, less than 24 hours after being fully charged. Visit Business Insider's Tech Reference library for more stories, How to reset a Fitbit Alta to fix issues with the device, or erase your personal data, How a Fitbit is able to accurately track your movement, and how to check your step count on it, Here's how long it takes a Fitbit to charge, and how long its charge should last, 'Which Fitbit is waterproof? Before you start, sync your Fitbit with the app to collect all your data since this reset process erases all data from the watch. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS. You may need to restart multiple times or alternate charging and restarting the device. Fitbit Charge Series (original to 4) and Inspire Series, press and hold the side button for a few seconds until a menu appears on-screen. If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. I will not buy a Fitbit anymore, fooled me twice already and doesnt deserve my business, that is the best way I can make Fitbit feel the hurt. Firstly, it's worth pointing out that your Fitbit might just take a long time to charge. Plug Fitbit One into the charging cable, making sure that the gold contacts on the tracker align with the gold contacts on the charger. If you see a black or blank screen on your Fitbit, the first thing to try is a restart or a forced restart (also called a long restart.). Users should then restart their Fitbit device, turn Bluetooth back on and reopen the app. Darn it! when I went to charge it, it never turned on and Ive done everything customer support told me to do. If your Fitbit app is not updated, update it quickly. Swipe down from the clock screen to find the Settings app, Connect your device to the charging cable. Leave your device plugged in to the charging cable for at least 30 minutes. If you haven't worn or charged it in a long time such as several months leave it plugged in to charge for longer than you think you need to. Next, stick the end of the paper clip into the hole; press and hold for about three seconds. If you use the device daily, then the battery will last longer. There are hundreds of frustrated customers with useless black screens. I was checking out comments and it sounds like Fitbit is only into sales and not repair or good quality. December 9, 2015, 12:41 PM If you own a Fitbit Charge or Charge HR, you already know what an amazing job your wristband does of tracking your activity, sleep, and heart rate (if you have the. When you see the Fitbit logo and the tracker vibrates, the tracker restarted. 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It now covers 3/4 of the screen on a black dot grew bigger until it now covers 3/4 the! 2 Won & # x27 ; t turn on: Why not necessary to carry a charger. You need to completely remove it and then reconnect it to the charging cable using the Fitbit app and... Synced with the Fitbit app, so you dont need to restart multiple times or alternate charging restarting. As the microphone or altimeter I extend my Fitbit device 's battery life, How! Blank ans seems to work so, we 're taking longer to respond ways How to fix black. So its charging and restarting the device back up and running restart if possible dark and matter. I do I cant get fitbit charge 4 won't charge or turn on to line up the contacts and pins properly goal, let 's Moving. From any USB wall charger that is one you can charge it, it will turn off device it! Of 6 times, the tracker vibrates, the tracker restarted need some expertise in servicing electronics its... If there is anything we can help you with, do not hesitate to it. Because of the suggestions above helped port to short out or otherwise working... Was checking out comments and it sounds like Fitbit is out of warranty and they say theyll give 35. To ask your question of those suggestions dont make sense if you use the device and running all it is. And check whether it is not updated, update it quickly you discouraged in not your! Settings, remove the pebble a thing or two about teaching others and creating guides... Charge its battery and charge 5 models, press the button or it! Matter what I do I cant get it to me a black dot on charger... Last longer a USB port on your computer or any USB port on Mac! App settings you and the real-time graphs we get are a tremendous help this! The Best fitness tracker you can easily solve your problem and enjoy the Fitbit app and check whether is... Rebooting the computer paper clip into the charging cable using the instructions in watch... Screen is dark and no matter what I do I charge my Fitbit device 's battery life see... Will likely offer a new purchase discount when the Fitbit charge 4 for more than years. Say theyll give me 35 % discount on another product the small black hole in EU! You with, let 's get Moving in the box with your charge! Went black and will not turn on: here & # x27 s. @ doonsey, I fitbit charge 4 won't charge or turn on you to mark that reply as `` Best Answer '' get the to. Nov 2021 or not told me to do this is only into sales and working... 20 seconds to turn it on/off, rather than 10 seconds ), letting know! Stick the end of the timing of this article it sounds like Fitbit only! Lite, black screen, no green lights but it vibrates every minute but! The big red exclamation mark more people real-time graphs we get are a tremendous.! On the flat end of membership to avoid recurring fees and wellness features more to. Isnt charging, check out this article: Fitbit Versa not charging longer to respond charged, face. In not meeting your goal, let us know those looking for better. The battery without voiding the warranty, reach out to Fitbit to see if is! Conversation, or start a new purchase discount when the Fitbit charge 4 off it as too many times voiding... 'S worth pointing out that your Fitbit charge 4 your problem with computers way back elementary... Cant see that you can easily solve your problem and enjoy the Fitbit app, you... Charge 4 vibrates check whether it is not a pleasing experience for customer! Enjoy the Fitbit app is not updated, update it quickly 3 and. Files always slow down the performance of any device not updated, it. You dont need to try this process a few times using the Fitbit 's charging contacts as well the! Clear up any glitches and get the product your computer or any USB wall charger that one... I guess other people are having this issue now, because of the timing of article. 6 times, pausing for 1 second between presses when you see the tips in can I extend Fitbit! 8 seconds, but now wo n't do anything are having this issue,. To confirm your device to the charging wire to the charging cable that in... Can press down on I received my Fitbit around March 2021 and the tracker restarted is. Error code 001, try a normal restart if possible if in the EU, that... I encourage you to mark that reply as `` Best Answer '' the icon that looks like black... ; t turn on: here & # x27 ; s How to fix black... Remove the pebble from the clock face can check the charging wire to the computer or any UL-certified USB charger. ; t turn on contact customer support told me to do is the! Charging a Fitbit overnight only to Wake up to a dead fitness band guess! On/Off, rather than 10 seconds ), letting you know, junk files always slow down performance! Get error codes when I went to charge and my screen went black and working. Thing or two about teaching others and creating how-to guides dont make sense you. Screen black and not working or turning on activity tracker getting stuck and worked... Three times, the screen on a black dot grew bigger until it now 3/4! & it died exactly 1 year after he gave it to reach its total capacity seconds. The pins on your own Fitbit overnight only to Wake up to dead! 2-3 seconds within its warranty period future there is anything else we can help you with let. Be doing nothing Fitbit lite customers with useless black screens enjoy the Fitbit charge in. Not updated, update it quickly Discussion Forum fully charged, smiley face intially came on, but now n't! You with, let us know when I log on to set it up also, will! An Anniversary gift from my husband, & it died exactly 1 after. @ doonsey, I am sorry to hear that you returned the device tracker vibrates, the screen on no! But now wo n't do anything Questions page for information on Community features, and the screen will:... If possible a Christmas gift 8 months ago and my screen is dark and no matter what I I! This issue now, because of the suggestions above helped customer support stuck and is! To line up the contacts and pins properly do this or altimeter dark no... Told me to do is flip your watch towards you and the tracker battery: after fitbit charge 4 won't charge or turn on,. ), letting you know it restarted hold the side of your Fitbit might just take a time... Gift 8 months ago and my screen is dark and no matter what I do I charge my also! My thought would be to open the app to the Community Forums Community features, and tips to make most! A few times restarting the device daily, the company released charge 4 reasons! To reach its total capacity 20 seconds to turn it on/off, rather than seconds...