$159.99 from Vava. Hi Myrrh, Let us help you. We appreciate your effort in trying to troubleshoot the issue. If it still wont work, check your adapter. Generally, youll need a pin or paperclip to press the pinhole button on your device. tried different cords and plugs. Inside the box, you get the 5" monitor, the camera, a usb-c charging cable and a wall charger. We are sorry to hear that you are having an issue with your VAVA product. If you're searching for a video baby monitor that doesn't use Wi-Fi but still has great connectivity and picture quality, the Vava baby monitor is a strong choice. Notify me of follow-up comments by email. With my first child, I had no idea what to, What are your Valentines Day 2023 plans? I have tried numerous times and wont upgrade just keep getting Micro SD card incorrect, please try with another card and says Card Error on screen. 4. Hi Scott. My dash cam model va-cd001: i have correct password, 12345678, upon login, it login about two seconds and then it off for 3 seconds. Baby Monitor. Hi, would be displayed on the payment page and/or your card statement. We share personal information in the following ways: In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the products and to generally improve home networking. Changing the frames per second (fps) rate on your dash cam will affect the video quality. Kindly provide us the model number of the dashcam and the specs of your micro SD card for us to check its compatibility. What to do to solve these issues???? Hello, my dual dash cam that I got from Amazon kept turning off and I missed an important incident because I didnt know that it was not on. 2. Try to plug it in on a different power supply or power outlet. Customers have the right to apply for return within 30 days after receiving the product. 1. Below is the information about vava baby monitor poor connection . my VAVA 2k dashcam fail to recognise SD card, gives me Error with both sandisk 64 gb and samsung endurance 128 gb. Please back up any media files from the SD card you wish to keep. All warranties are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Well keep everyone posted once we have an update. If vava.com merges with or acquires or is acquired by another entity, personal information would be transferred as a whole to the successor entity, To comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims. The format is either NTFS or exFAT. accidental returns)? Hi VINOSH SANKAR, We are deeply sorry for the inconvenience this issue has caused. What micro SD cards have you tried? 3. Last night it suddenly stopped working, saying "poor connection" and being stuck on the white home screen. You can also do the troubleshooting steps below to help you fix your issue: 1. 4. Check cables if its plugged in properly. That's why, as one of the leading smart monitors, VAVA is designed with unique features that are far from child's play. From battery issues to storage woes, we all need a little help troubleshooting from time to time. I have my vava 4k dash cam about 2 years now. The App will automatically connect to the dash cam and open the live feed page. This will still depend on which model you have, so it is best to verify the user manual for your dash cam. Our Vava baby monitor has been great in the last year weve had it. Help. Your account information and customer support: Technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. Disconnect the power to the baby unit and parent unit. Switch out your SD card and make sure its not full. Check on your little one from anywhere in the house. I have a 128gb Sandisk Etreme Plus U3 card. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. If you are using the model VA-VD009, it should work using a Micro SD Card U3 64GB- 256GB. Once the firmware flash is complete, the LED will revert to a flashing blue LED. Once the returned item arrives back in VAVA warehouse for inspection, the refund process will begin. The Adopted Trademarks HDMI, High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Who pays the shipping fee for shipping back the unauthorized return package? Uninstall and Reinstall the VAVA app. Disconnect the battery if you've installed one on the parent unit. So, if youre still having trouble even after trying these tips, here are some things to keep in mind. It's not the prettiest camera but it won't look out of place in your child's bedroom. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window). Were truly sorry for the inconvenience this issue has caused. Tried to update the firmware from 1.2 to 1.4, but app cant finish it and stuck with the Installing the updates screen. We are grateful for sharing your opinions with us and for the feedback you gave. Nothing on this website constitutes, or is meant to constitute, advice of any kind. Sometimes the connection can get and your cable may have fallen out. Every family is different, so consider the features that are important to you before buying a monitor. Hi Matthew, we are sorry for the issue you got with the dashcam. Try a Smart Baby Thermometer. The Vava baby monitor has up to 24 hours of battery life autopilot mode to continuously scan a room noise indicator lights and more Does not need . If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. Make sure the screen saver setting is not active. VAVA Baby Monitor - Video with 720P 5" HD Display. 1. Unfortunately, VAVA will not be covering replacement shipping costs from these locations: If the customer ships the product back 14 to 30 days after receiving the return label, or if the returned item is missing accessories/has sustained cosmetic damage, they will be charged a restocking fee (15% of the products original price). Plug the SD Card into a Laptop/Computer. Try to use a different cable cord. Large 5" 720-pixel HD display. When you connect to the VAVA WIFI try to turn off mobile data on your phone. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating. Plug the SD Card into a Laptop/Computer. It must also be in the original packaging. Your help would be much appreciated assisting me. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. We might need an RMA on that, could you please send an email with your order invoice and a short video of the issue to support@vava.com? I kept getting Multiple Errors with Different Micro USB Cables. 720P and large 5" HD Display provides clear real-time images. Whenever you bring new technology into your life, things can sometimes go wrong. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. You must include a daytime telephone number for all orders. Were sorry to hear that youre having an SD card error with your dashcam. If still the same issue kindly sends us an email to support@vava.com for further assistance. Please try to format your SD card (via computer) to FAT32 and then test it. Step 1: Power down the VAVA Dash Cam. Please note that these opt-in/opt-out choices do not apply to the receipt of mandatory website, service or software communications, such as update or downtime information, or receipt of order or shipping confirmations on vava.com website stores, which you may receive periodically as part of vava.com performing its contract with you, unless you cancel your service or order or terminate use of software in accordance with the applicable terms of use or license agreement. Just like it sounds (pun intended), these monitors simply listen and transmit whatever is going on in your baby's room to a receiver. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. i tried resetting it and reformatting the SD card but still having this issue. Enjoy $1200 off VAVA 4K Laser TV Bundle Free shipping for orders over $35 . Over time, your dash cam suction cup can lose stickiness. Both LEDs on the back of the cam will flash rapidly for about 1 minute. Hi Jorge, our apologies for the trouble this has caused. If youd like to use better quality, you can increase that to 1080p or higher depending on the model. 1 out of 5 stars. To complete your return, we require a receipt or proof of purchase. Next, check to make sure the camera is properly plugged into an outlet and that the adapter is working correctly. Were sorry to hear that youre having trouble with your dash cam. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. Were sorry to hear that youre having an SD card error with your dashcam. Another reference is https://www.youtube.com/watch?v=0KzArrktwrs&t=80s. Reinstall the VAVA dash App You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as friendly names) may be detectable by others outside your home, so you should not use personal information as part of your friendly names. We will look into this. Hi Adrian. If the issue persists kindly reach out to us via email at support@vava.com or Contact us at 1-888-456-8468 (Monday-Friday: 9:00 17:00 PST) to further assist you. Is there any way for me to be able to view these videos through the app? Let us know how it goes. any help would be great. This appears to be a common problem before I return for a refund any fix? Hi Jessica. On VAVA dash cams, the default setting is 720p. This website uses cookies. We regret to hear this happened, its not something we wish you would experience. If the issue persists, this unit needs to be replaced. current price $179.99. If the original manufacture or workmanship of the product is deemed defective during the warranty period, VAVA will replace the product at no charge with the same or comparable product. Step 8: Tap on the settings cogwheel icon at the top right of the page. Hi Daniel. We suggest using the recommended micro SD card, which is at least 32GB of storage. Slide the Power Switch on camera to power on. If the issue persists kindly reach out to our email tech team at support@vava.com. Im trying to download a video off my VAVA app to my iPhone and it keeps saying download failed at 32. You always have the choice to opt-out if you later change your mind. Your email address will not be published. Step 3: Save the firmware file onto the SD Card. The signal range is great. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Please follow the steps below to troubleshoot the issue. For quality-related issues, please see below. VAVA Baby Care From our baby monitors to our award-winning thermometer, we keep your baby safe and your mind at ease. How are you supposed to upgrade the firmware if the camera does not recognize the SD card? Hi Chris, we recommend applying a factory reset to the device and try to connect again to the dashcams WiFi 2-3 before opening the dash app. www.vava.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: To the extent that the website is provided free-of-charge, for any direct loss: For any indirect, special or consequential loss, or. Some choices are presented up front in the form of opt-in notices or acceptance boxes for marketing to you or sharing your personal information with third parties. My dashcam VA-VD002 had stopped working. 2. If you have complaints or concerns about this Privacy Policy, please contact us at the above email. 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