Do you believe in what we are doing and where we are going? We believe in having a positive and optimistic (but realistic) attitude about everything we do, because we realize that this inspires others to have the same attitude. It is never appropriate to receive or give cash. Confidential information includes all non-public information about Zappos, our operations, and that of our parent, Amazon.com, Inc. and its subsidiaries (Amazon) that, if disclosed, might be of use to competitors or harmful to us. Strong, positive relationships that are open and honest are a big part of what differentiates Zappos from most other companies. How do you encourage more people to take ownership? We want to be able to laugh at ourselves. This abstract system eliminates managers and much of the corporate hierarchy in favour of esoteric, philosophical concepts and flat, self-directed leadership. We expect every employee to deliver WOW. In January of 2012, Zappos database was hacked and millions of customers personal information was taken. Anyone who wants to compete with us has to learn the same things, so problems are just mile markers. Have you WOWed at least one person today? Known for creating a unique company culture, Zapponians Jeanne and Jamie shed light on how each employee plays an integral part in the process. In response to these situations Zappos contacted each customer informing them of the predicament they were in. They strive to eliminate any kind of cynicism and negative interactions. Business contributions to political campaigns are strictly regulated by U.S. federal, state and local law. And, our employee holiday party. But the consistency is in our belief that we function best when we can be ourselves. It is Zappos policy not to allow retaliation for good faith reports of misconduct by others. Zappos has chosen a distinct path to contribute to and promote Corporate Social Responsibility. To quote Tony Hsieh, "Just because you cant measure the ROI of something doesnt mean you shouldnt do it. Checklist Review: Facilitator reads aloud a checklist for each of the roles, which the person in . Instead, they create a leadership vacuum and a change process where no one is in charge because everyone is, at least in theory, empowered. If you are unsure whether a contemplated action might violate any of the antitrust laws, you must review it with the Legal Department prior to implementation. Making choices about the direction of a business which affect peoples livelihoods directly cannot be done ethically if it is done experimentally. Our ten core values are: Looking to implement Design Principles with your team or organisation? Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? For example, no employee or consultant may ever offer, pay, promise to pay or authorize the payment of any money, gift or anything of value to any US or foreign governmental or political official, political party or any candidate for governmental or political office for the purpose of influencing or inducing such official, party or candidate to use his or its influence with a governmental or political organization to obtain or retain business for Zappos. Please refer to the applicable sections of the Employee Handbook for further guidance. Sure, people have done parts of what we do before, but what we've learned over the years at Zappos is that the devil is in the details. Customer Loyalty Director Rob Siefker discusses the company's mindset for WOWing callers and shoppers at every turn. Subscribe to our newsletter. In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the Code of Conduct) are already touched on in our Core Values and currently exist in our company culture. The largest indicator of unethical practices at Zappos is the new organizational structure implemented by Tony Hsieh. Fundamental Principles of Management Human Resources Zappos.com Inc. has long offered pay to new hires who wanted to quit. We believe that customer service shouldnt be just a department, it should be the entire company.. The company delivers above and beyond basic workplace needs and addresses the self-actualization needs that most individuals desire from their work experience. At Zappos, we embrace diversity in thoughts, opinions, and backgrounds. We want to create an environment that is friendly, warm, and exciting. A conflict of interest will exist if your decision may personally benefit you, a relative, or a significant other. This took shape at Zappos in 2015 via a new management structure called Holacracy. Please do the right thing by not violating the trust your prior employer placed in you. Honest and accurate recording and reporting of information is critical to making responsible business decisions. Values Determine Stakeholder Perspectives The stakeholders at Zappos are influenced by the company's core values, which are effectively displayed in the organizations involvement with customers, community and socially responsibilities. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. Stakeholders stay happy due to Zappos's success. Are you doing everything you can to promote company growth, and at the same time are you helping others understand the growth? It's important that anyone, anywhere in the organization is a sensor for meaningful change. One of the main perks of working for Zappos are the vast and numerous benefits. That Confidentiality Agreement remains in effect for as long as you are employed by Zappos and after you leave. http://redcouch.typepad.com/weblog/2009/07/why-i-dont-like-the-amazonzappos-deal.html At Zappos, anything worth doing is worth doing with WOW. While you may think that there would not be a problem with taking a government employee out to dinner or paying for a round of golf, there may be. It is our policy to employ only persons who do not engage in other business activities that compete with or sell to or buy from Zappos or Amazon. Other Zappos employees are not allowed to communicate with the press on Zappos behalf or provide any information about us off the record, for background, confidentially or secretly. At Zappos, everybody is given the keys to drive the company forward. Be adventurous, creative, and open minded, Build open and honest relationships through communication. And in our culture, we celebrate and embrace our diversity and each persons individuality. All employees of the Company are expected to review and follow the Insider Trading Guidelines. By having the freedom to be creative in our solutions, we end up making our own luck. We decided that we wanted to build our brand to be about the very best customer service and the very best customer experience. Reprisals, threats, retribution, or retaliation against any person who has in good faith reported a violation or a suspected violation of law, this Code of Conduct, or other Company policy, or any person who is assisting in good faith in any investigation or process with respect to such a violation, is prohibited. Please bear in mind that each of us has a personal responsibility to incorporate, and to encourage our colleagues to incorporate, these principles into our work. organized under the Zappos Family. Do you view new challenges optimistically? Since adopting Holacracy in 2014, we've evolved how we use self-organization to find ways to layer our culture, core values, and focus of people into the system in a way that works for us. As the company grows, communication becomes more and more important, because everyone needs to understand how his/her team connects to the big picture of what we're trying to accomplish. A. http://www.wwd.com/footwear-news/markets/zappos-milestone-timeline-2121760 Principle of Ethics Zappos has a strong ethical climate and strives on their Code of Conduct and Ethics. Yet no matter how much better we get, we'll always have hard work to do, we'll never be done, and we'll never "get it right." All rights reserved. No undisclosed or unrecorded corporate funds shall be established for any purpose. Yessica Najarro. The more widespread and diverse your relationships are, the bigger the positive impact you can make on the company, and the more valuable you will be to the company. Thanks to the contributors to this project. Please take the time to read this Code of Conduct, keeping in mind that over time as Zappos grows and evolves, this Code of Conduct will necessarily have to evolve as well. We're not looking for crazy or extreme weirdness though. Zappos also respects the intellectual property of third parties. Accordingly, all political contributions with Zappos funds are coordinated and approved by the Zappos Finance and Legal Departments. Are you passionate about your work? In order to maintain our integrity and reputation, it is important that you obey the laws affecting our business, whether those laws are federal, state or local, and to the extent that foreign laws apply to what we do, you must also obey those laws. Zappos HQ, in Las Vegas, produces an environment where employees work hard while still having fun. Ask yourself: What are things you can improve upon in your work or attitude to WOW more people? By working as a team, by partnering, you are setting the stage for success! 2. mariaquintana, We want everyone to not be afraid to take risks and to not be afraid to make mistakes, because if people aren't making mistakes then that means they're not taking enough risks. The first was the 2008 Layoff. You must maintain the confidentiality of information Zappos, Amazon, and our business partners (e.g., vendors, customers, service providers) entrust to you, except where disclosure is clearly authorized or legally mandated. It is real. Zappos has addressed some critical challenges, handling them with agility, strength, and precision. Create Fun and A Little Weirdness 4. We want the weirdness in each of us to be expressed in our interactions with each other and in our work. Zappos.com, Inc. Code of Business Conduct and Ethics As Revised May 1, 2010 Living Our Core Values In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the " Code of Conduct ") are already touched on in our Core Values and currently exist in our company culture. Instead, we carry ourselves with a quiet confidence, because we believe that in the long run our character will speak for itself. Established companies seek to retain their footing or get a leg up on their competitors, both for customers and for employees, by reimagining management in unusual and often highly-conceptualized ways. The best team members take initiative when they notice issues so that the team and the company can succeed. How do you WOW the people that you have relationships with? Or maybe you love it. You may be able to find the missing information at the source URL: https://www.zappos.com/c/code-of-conduct. The use of illegal drugs in the work place will not be tolerated. We had never heard of employees going out of their way to do perform sincere and heartfelt actions that show the customer how much they mean to the company. Subscribe to our newsletter. Many of the company's best ideas have been the direct result of informal interactions outside of the office. There are many stories regarding the remarkable things that Zappos employees have done for their customers. Zappos employees are given few boundaries for working with clients and are expected to be completely helpful and comfortable to help with any customer need. While this Code of Conduct addresses a wide variety of topics, you need to use your good judgment and common sense as it cannot, and does not, address every possible situation. Tony Hsiech, CEO stated, "It brand about Zappos had ten . A companys culture and a companys brand are really just two sides of the same coin. All Zappos payments and other transactions must be properly authorized by management and be accurately and completely recorded on our books and records in accordance with generally accepted accounting principles and established corporate accounting policies. In order for someone to feel good about a relationship, he/she must know that the other person truly cares about them, both personally and professionally. It is your responsibility to protect as best you can Zappos assets and ensure their efficient use. And that's where we're breaking new ground. They serve those they lead. A story that changed our perspective of Zappos is about a customer who returned her husbands shoes after he passed away. http://about.zappos.com/our-unique-culture/zappos-core-values The Code of Ethics and Code of Business Conduct assures . The ethics website is http://www.lighthouse-services.com/incidentlogin.asp (user name: Zappos, password: Zappos). Zappos specifically aims at having a little weirdness in order to promote employee involvement and engagement, allowing the company as a whole to grow as innovators. Principles help inform and influence values. Instead, they want an open and honest relationship. Each one we pass means we've gotten better. Determine the major impacts that Zappos' leadership and ethical practices philosophy have had on its stakeholders. It is important to consider how these two principles are embodied in the actions of others. Happy employees means higher engagement, profitability, and low turnover. This abstract system eliminates managers and much of the corporate hierarchy in favour of esoteric, philosophical concepts and flat, self-directed leadership. Ask yourself: What can we do to be a little weird and differentiate ourselves from everyone else? The following potential ethical challenges that may arise from the re-organization: With over 1,500 employees on staff, there could be some issue with maintaining employee and managers' relationships in a harmonious state, while keeping employees motivated (Echevarria, 1999). Please consult with the Zappos Legal Department before providing or paying for any meals, refreshments, travel or lodging expenses, or giving anything of value to a government employee, whether US federal, state, local or foreign. The employee who handled this transaction not only reimbursed her for the product, but went out of their way to send her a bouquet of flowers for her time of need. What new relationships can you build throughout your company beyond just the co-workers that you work with on a daily basis? The same way a toxic culture leads to unhappiness. Fundamentally, we believe that openness and honesty make for the best relationships because that leads to trust and faith. If we want to continue to stay ahead of our competition, we must continually change and keep them guessing. Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication, Challenges the status quo or common wisdom, Is comfortable with chaos and uncertainty. Investing four weeks of training for every employee is sending a strong message that they want employees to be informed and knowledgeable about the organization. Please refer to the applicable sections of the Employee Handbook for further guidance. This threat raises two key questions. At Zappos, delivering WOW customer service, building relationships, and learning the company culture is a top priority. Zappos distinctive features and organization lies in their devotion to employees and customers. Lets be friends! Tony Hsieh shared the reasons on why Zappos made this decision, assuring that is was for the benefit of the customers. How do you get your fellow circle members to grow professionally? 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