I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. Lastly, make sure to track your expenses and document your earnings. Please contact the Federal Trade Commision and Internet Crime Complaint Center. they suspended my account and don't want to transfer my funds ? Resist the temptation to stuff your descriptions with similar but irrelevant keywords. If an item is received damaged, is missing parts, or is otherwise not as described, Mercari will take the side of the buyer and refund any money that was escrowed for the item as long as the item is returned in the same condition that it was received. Not answer any of my support inquiries, I sent them money, they sent me trash! Products used:None, seller failed to include power cord and lied about listing. Our ultimate goal is to educate and inform, not lure you into signing up for certain offers. Inquire About the Item From the Seller. Over $100,000,000 in transactions take place on the platform each month. Spotify AI DJ not showing: How to fix it? If the item is broken, defective, or is not as described, you must not rate the seller and instead reach out to Mercari to initiate a return (rating a seller confirms you are okay with the item and unlocks the escrowed payment to the seller). To ensure that you receive your item in a timely manner, we request that sellers ship orders within three business days of the purchase date. If you followed my story about how I bought and sold over $100,000 worth of Pokemon cards during the pandemic, youd know that I did a good chunk of that volume through Mercari. Customers should be vigilant about protecting themselves from fraudsters and scams. Ive listed items at a price that Mercari recommends, only to see the final amount be negative. I think my photos were very clear. I attempted to make a purchase from Mercari.com. No explanation for the reason. Mercari charges payment processing fees alongside seller fees when you make a sale. I bought an item during the weekend after waiting the whole weel for the person to update their images, apologized, said he was busy. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. Mercari is the only platform that I am aware of that insists on tracking in every single transaction. Mercari offers the following shipping carriers: They even have a do it all option where you can drop your item off at a Mercari Pack and Ship location (The UPS Store) and theyll take care of packing and shipping the item (this comes at a hefty premium than your economy services so Id only do this if youre in a hurry/dont mind the substantially increased shipping fee). Mercari is currently offering a promotion called Get $30. If you sign up for Mercari using a link anywhere in this post, youll get a free $10 towards your first purchase on the app. However site issues and poor customer service response is frustrating for veterans. Anything less than what I was asking should be not taken out my asking price but percentage Mercari gets from me. After a purchase is made, a seller has 3 business days to ship your item, and then youll have 3 days to inspect the item and rate the seller. If the damage is extensive, I will take pictures to show the new damage, and request a refund. Rating 4.4 SELL YOUR ITEMS Legit & Safe Service Fees Ease of Use Payout Process Pros They will get a message that there is an offer and either accept it, counter offer or decline it. Customers should be vigilant about protecting themselves from fraudsters and scams. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? A low commission rate is one of the factors that makes Mercari a popular choice among sellers. No refund provided for clearly broken purchase. How long does a company have to ship your order? I also sell trading cards on several other platforms where fees come in at a comparable near 15% of the total final value of the item. Often, its up to the seller of to ensure that you receive your package. Mercari is by far the absolute bottom of the barrel, trash site. Great photos increase the odds of a product selling by 5% or more. Furthermore, by inviting friends and/or family to use the app, you can earn yet another $50 if your acquaintance makes a purchase or sells $100 worth of items using the app. Look at Profile Badges. Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique. I don't know why this seller isn't rating me back but - Im stuck in this limbo with a notification telling me to rate my seller (even though I already did) and the transaction wont fully complete because the seller isn't rating back. There is no code entry necessary. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. If you have been asked to transfer money to someone you do not know, for a scenario that seems too good to be true, or to resolve an urgent situation supposedly involving a friend or loved one, you may be a victim of a fraud scam or other criminal activity. I ordered six items from Mercari recently. I sent it all back with their provided label and they canceled my refund! The savings, type of coupon, and expiration date can be found on the coupon itself. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. Have u addressed any problems listed? In the event that the seller does not click the Ship button, the order status will remain Waiting for Seller to Ship until the specified amount of time has elapsed since the shipping deadline. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. 'In honor of imnotlegolas for starting this subreddit. Sellers & Buyers beware They're ripping you off! Garbage! I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. Music That Moves Without A Strong Sense Of Beat? The content on DollarSprout includes links to our advertising partners. But you can also request a cancellation without any trouble. Thanks, Erin, Yep! After analyzing Mercaris TOS, if you find theyve been in violation, and they dont comply with your demand for compensation, you can escalate the case to small claims court using our Sue Now product. After fees are taken out and a buyer rates a seller, proceeds become available for withdrawal. Mercari will confirm with the seller that they havent shipped the item. I ordered a tree and judging from the description I was assuming it was going to be like 6 or 12 tallbut it was a small container/bucket of sawdust. Manage Settings If a retailer is unable to deliver a package when promised, it is their responsibility to give the customer a full refund. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. You won't be able to rate a returned or cancelled order. Issues raised through other channels or through other forms or after 72 hours may not be considered for returns. Mercari does not automatically cancel your item. first don't send a cancel transaction request until you are sure buyer has received the refund and will agree to it. For tips on preventing money transfer fraud, visit the Federal Trade Commissions website at www.consumer.ftc.gov. [ETA: mah spellin']. Save your time and money. Theyll find you simply by listing these items for sale at too-good-to-be-true prices or by writing product descriptions that make these items seem real and, therefore, worth every penny of a very high price.May 5, 2020. Pros: Stress-free listing maintenance, 10% seller fees, and flexible shipping options. How many days does a seller have to ship on Mercari? field amp stream 1871 gun safe manual. My favorite part about Mercari is how simple it is to use the platform. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. Just make sure to put in the comments what had happened. Launched in 2013, Mercari is a legit business with 2020 revenue of $636.8 million. To keep you safe, we ask that all transactions take place in the app. Tip for consumers:Buy at your own risk! What happens if you dont rate a buyer on Mercari? A good keyword-rich title and description will ensure maximum visibility (use Mercaris autocomplete feature under the Suggested searches to see the terms the people are using to find items like yours). If a purchase or signup is made through one of our Partners links, we may receive compensation for the referral. Can be difficult to navigate the app/website to report problems. Well remind the buyer to rate you. Is there a reason you want them to rate you back? To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. This is Mercari: The Selling App. Rude, rude, rude. If you want to wait it out and reflect that on the seller's rating for shipping, go on ahead. The consent submitted will only be used for data processing originating from this website. There isn't any. It has been six days since I bought the item and it has not been shipped. Ahhhhh this is soooo helpful thank you so much. The more people that complain the faster this company of children (look at them on the website) gets taken down! The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. Due to the presumable sheer volume of support requests big tech companies get on a daily basis, Mercari is no different in tightening up how to get in contact with them. Item was returned but not in the Mercari "timeframe" so the seller gets to keep the fraudulent item that was returned, my money and scam again. We want to make sure each rating gives you the feedback you need to make your next transaction even better. I ordered a glass pyrex double boiler. Things like pricing, shipping details, and photographs can be altered. According to the study, when products arrive late, 52 percent of consumers blame the company it was purchased from, while 48 percent blame the shipping company that handled the delivery.Jun 30, 2015. If you have received a comment that violates any of our Marketplace Guidelines, please let us know. Don't list it if you don't want to sell it. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. Im somewhat new to Mercari. Mercari DID NOT cover these items even though they have a shipping protection in place, I shipped using their labels and followed their directions for shipping to a tee! Been on Mercari for about 18 months; eBay for 22 years. Products used:Yet they declined my refund due to photos. To protect the marketplace, frequent cancellations may impact your selling privileges. Fool me once shame on mefool me twice, now I wait 7 full business days. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. & Buyers beware they 're ripping you off with the seller that havent... Stress-Free listing maintenance, 10 % commission on sales, plus a $ 2 go??! Ask that all transactions take place on the platform each month 72 hours may not considered. Only $ 2 where does the extra $ 2 go?????????... The Federal Trade Commissions website at www.consumer.ftc.gov that complain the faster this company of children ( look at them the. For veterans tracking in every single transaction soooo helpful thank you so much my account and do n't it! It all back with their provided label and they canceled my refund not lure you signing... ; t be able to rate a returned or cancelled order fees when you make sale! On eBay for 22 years to show the new damage, and flexible shipping options and have least! Soon as possible asking price but percentage Mercari gets from me and always... Track your expenses and document your earnings to sell it total shipping is only 2! Many days does a seller have to ship on Mercari signing up for offers... Is only $ 2 processing fee for direct deposits under $ 10 x27 ; t be to. Made through one of the factors that makes Mercari a popular choice among sellers percentage gets. Just make sure each rating gives you the feedback you need to make your transaction! Cancellations, we ask that all transactions take place in the app out and buyer. Over $ 100,000,000 in transactions take place on the website ) gets taken down expenses! $ 2 go????????????????! 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