I recently found out that Live Agent is available only for Service Cloud Unlimited and Enterprise editions. Hear thought leaders discuss the salient issues affecting us all as we manage change. Suite 300If you can't find what you're looking for, Learn from two experienced admins as they share tips, tricks and lessons learned. Learn more about Salesforce's commitment to creating a more equal world for all. We are definitely interested in offering a public chat function outside the Community for sales agents to staff.
Luckily, if your organization uses pre-chat forms to gather customer information, you can set up fallback routing options for a button that uses direct-to-agent routing.
Sales cloud agent chat session too slow issue Create a sales console app and you'll be able to deploy Live Agent. We will review it shortly and merge the ideas if applicable.Salesforce takes abuse situations very seriously. Create a sales console app and you'll be able to deploy Live Agent. Implementing LiveAgent? When will this be delivered?
If you need to have a convenient way to find out which Customer Support Software product is better, our unique method gives Salesforce LiveMessage a score of 8.9 and Salesforce Live Agent a score of 9.1 for overall quality and performance. Really needed on the Sales cloud for lead generation. This would be extremely helpful so companies that have Sales Cloud only can roll out chat to their Sales agents and not have to look for custom / third-party solutions. We'll investigate your suggestion and merge the ideas if it makes sense.Thanks for your merge suggestion.
Live Agent Transcripts A Live Agent transcript is a record of a chat between a customer and an agent. Southwest Airlines is a Trailblazer in empowering employees to provide better service. Join us and find out what you need to know before you get started with your Live Chat solution.
An all-new suite of apps, expertise, and services to manage this crisis today, and thrive tomorrow. (and prevent us from having to buy another tool with a similar name :-) Give it an upvote or downvote. Live Agent/Chat for Sales
Join our #SalesforceOhana to be part of one of the World's Best Workplaces for three years in a row. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. Their main benefit is the ability to do warm transfer of chats to the support team. Help us to keep IdeaExchange clean by pointing out overlapping ideas.
Do we have a release or pilot date when Salescloud will support Live Agent?
To help us process your request as quickly as possible, please fill out the form below describing the situation. Give it an upvote or downvote.Idea has been posted. What is better Salesforce LiveMessage or Salesforce Live Agent?
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