And frankly, the demand related to COVID and the pressures on residential Internet speeds and just the greater utility we're demonstrating, we've managed to turn that into something that's a positive for us.
I know there's some opportunity out there, and there's some great working product, but it's early. I think it's fair to say that June, more toward the end of it, but kind of normal services restore kind of getting back to its regular rhythm, which would instructed, we're not going to see a 0.96 churn rate in the fourth quarter. So we've used this opportunity, I think, quite thoughtfully in the last 90 days. I'd still be wary of 40% at this point.Yes. However, we did experience a decrease in success based capital, including CPE and capitalized labor due to lower activity and a higher percentage of customers electing to self-install. So I spoke about some of them earlier in terms of just the marrow, which we're going to improve the customer experience.But the engineering and IT teams have done just a spectacular job in making sure that we have the speed and reliability.
And again, we had a conversation earlier on with Brad around how we wanted to handle this. MY SHAW Register to manage your Shaw services. Thank you for taking my question. There's a reasonably close proximity, and we're comfortable that we'll be able to meet our objectives kind of as things currently stand. Just wondering if you still feel comfortable, I guess, since July 8, with the changes. And then secondly, and maybe related to that, Shaw has been through a couple of recessions before. And some of the bad debt is for business customers as well. I just want to follow-up on your answer regarding that cohort. We are borrowing some tricks from the old wireless playbook over the coming weeks.So you'll see a number of additional retail stores, Shaw retail stores open in the west. I'll take those in reverse order as well. [Operator instructions] And the conference is being recorded.
And then a smaller thing, just to kind of make sure everyone's on the same page, our retail stores, while we've opened, I believe, now 90% of our store doors, our best locations, our highest volume locations tend to be locations in molds that are not yet thriving. Thank you, Operator. This was primarily due to lower wireless equipment sales. Or are you making estimates of what future results could be like basically taking provisions for the future based on economic activity?The analysis that we did was really based on the future, Vince.
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