All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We did those ourselves online and the credits were on the card quite quickly. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Holland America: Approximately 60 days. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Started June 21, 2021, By If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. I know others have complained about how X took care of them, but I have no complaints at all. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If you do not make a selection, the company. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. For bookings made outside of the United States and Canada, a different cancellation policy may apply. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. #1. R. Robert Blewitt of Laugharne, GB. August 26, 2008. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Disney Cruise Line: Did not respond to a request for information. I was able to select my cruise dates and the application was submitted. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. What about hotel and transfers? 0:43. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. CruiseCare is designed and intended for US residents only. Meecheee above said never, ever book a non-refundable trip . March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. Posted 14 hours ago. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? I just requested a refund for my Royal Caribbean cruise. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. From August 2022 Travel + Leisure, published by TI Inc. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . We paid for the trip and had trip insurance. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Several of us canceled due to a friend getting cancer. Started August 27, 2021, By We were on the 3/6-15 as well. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. endobj Does Cruise with Confidence protect airfare? The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. MSC Cruises: 60 to 90 days. Celebrity Infinity sailings have been canceled through 2022. Royal Caribbean International. s&+tA2KZ5%"zAV7 , UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. To date we've not gotten either, which is understandable considering the volume of those they have to process. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. . Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. ck59#2V`}i%h\`WFF,p1.niefsCvR In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Multiple FCCs maybe applied per guest within the same reservation. Is there a way to figure . Note - these sailings are not eligible to receive FCC option. From August 2022 Travel + Leisure, published by TI Inc. CC Help Jenn Different refund policies may exist for bookings made outside the United States or Canada. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? Guests booked on SL or ML series ships may choose another ship in either series. Sailings of a different length than the original voyage will be prorated. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. I of course have not received a check back yet. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. The popular Bravo . LauraS Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. {/j*sk`L#QO`K{HNR!SSu trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A Affluent Media Group, a Dotdash Meredith company. Multiple FCCs may be applied per guest within the same reservation. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. How can I request a refund? Norwegian Cruise Line: 90 days FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Powered by Invision Community. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? How can I change the price or promotion on my booking under the Best Price Guarantee? As to the insurance question. Crystal Cruises: Up to 90 days. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. Visiting from {country-flag} {country-name}? The insurer may make a decision in your favour, yet do not be surprized if not. Seems logical that this fee should also be refunded by the insurer. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. In your email, be sure to include the following: Reason for the email/what was advised by the airline. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. 2 0 obj KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Also, will the taxes/fees and port expenses be refunded? Captain's Club members may call (844)418-6824. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? Guests booked on that sailing received an. I made my reservation using Casino Certificates. There is no need to call to initiate the process. Captain's Club members may call (844)418-6824. 6|fcj&Dz0Q3VkK;6g`S?T I booked a cruise on board that has now been cancelled by Celebrity. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. Inside those dates, cancellation fees will apply according to the timeframes found below. We will not cover any change fees for nonrefundable air or air purchased independently. Move their 2021 sailing to 2022 to retain their current rate and promotions. 1 0 obj I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. Canceled or rescheduled, youll receive a refund for my cruise that was provided will expire on Cruising! 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