View number of available credits for your Movie Club account. Can I enroll in person at a Regal theatre? You can! Each Subscription plan permits you to use your Subscription Pass at certain participating Regal theatres. Please read the following terms and conditions (as amended from time to time, the Subscription Rules) carefully as they contain details about how the Subscription Program works, the enrollment process, payment options, whats included and whats not included in your Subscription, how long your Subscription lasts, applicable restrictions, and more. Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? Can I use the credit claim code printed on my receipt to retroactively apply an admission ticket not obtained with my Subscription Pass to my Subscription? Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. Click to viewThe Crown Club rulesand The Crown Club FAQs. This page will provide you with a list of our theatres, sorted by state. Regal has taken bold nationwide action in all of it's locations. Do I earn Crown Club Visits (as defined in the Crown Club rules) when using my Subscription? If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. Your Subscription and Subscription Pass may be used to make reservations and obtain admission tickets for use only by you. Reservations can be made via the App. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. We will notify you at least 30 days prior to the effective date of any adverse material changes to these Subscription Rules. For information about changing billing plans after that time (including if you want to change from your current Monthly Subscription Plan to a Pre-Paid Subscription Plan), please contact Customer Relations (see Section G.7(a)). You can watch as many movies as you wish, as many times as you wish, but you may not use your Subscription Pass to make Personal Reservations for more than one showtime of the same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). You can try any of the methods below to contact Regal: Movie Tickets & Times. Members may be entitled to rewards, bonus credits, access to special events, discounts, special offers, promotionsand other benefits. No. This time I chose to leave a message, to which I never received a reply. Are there any Regal showtimes for which I cant use my Subscription Pass? Subscription fees are set forth in the App (Subscription Fees). Can I upgrade my Subscription plan to a more expensive plan? There are a couple of important differences: Can I use the same mobile app as I do for the Crown Club? However, please note that multiple or repeated failures to use reservations without cancelling them in accordance with Regals standard booking rules may be considered misuse of your Subscription and can result in cancellation of your Subscription without a refund. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. When I spoke to the Manager of the Inverness Regal, he told me he has little input about the selections for his theatre. Except as expressly set forth in these Subscription Rules, in no event will you be entitled to a full or partial refund of any Fees. checks for MPAA guideline adherence at the doormans post and theatre checks. Your dispute must contain the following information: Provider's name. . Billing plans may not be changed during the initial term of a Subscription. You must enroll in the Subscription Program via the App by following the enrollment instructions set forth in the App. Our office hours are Monday - Friday, 9:00 a.m. - 5:30 p.m. Eastern Time, excluding holidays. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. Contact your local theatre if you have questions regarding any state or local requirements. Why do I need to provide Regal with a photo of myself? The Subscription Pass may not be used as proof of age. For anything else, complete the form on this page or call 1-800-CINEMARK (1-800-246-3627) ), If you want to use your Subscription to obtain admission tickets for (i) premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP), (ii) theatres not included in your Subscription plan (. View Movie Club Payment Transactions. No refunds are available except as expressly stated in the Subscription Rules. Restrictions may apply, including that Regal may cancel or withdraw such Other Benefits. Please refresh the page or try again later. Yes, the guests must arrive at the same time to be admitted into the movie. Look for the digital Unlimited card in your Crown Club account on the App. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. Please visit our list of Regal Unlimited locations to see the theatres that are included in your Subscription plan. Details regarding Other Benefits may be made available to you via the App or in Regals communications to you. Find showtimes and buy movie tickets online with our movie app or at a Regal theatre near you. Next step is email. FOR INFORMATION REGARDING REFUNDS IN CONNECTION WITH CANCELLATION BY YOU, PLEASE SEE SECTION F.4(B) BELOW. On the Confirm Order page, enter the gift card number and 4-digit PIN. What should I do? for proof of age for each additional ticket being purchased. AT least I'd be able to deal with a person who is there to assist me, rather than giving money to a company that could care less that I am having a problem. Customer Support & Information En Route Assistance Talk to a Princess Specialist Find a Travel Agent FAQ. No. . For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. Is there any surcharge for premium seating? Contact our company and get a service today! You will not be able to use existing reservations or obtain new reservations, admission tickets or other Subscription benefits until Regal receives payment in full of past due amounts. REG will not sell tickets to any person under the age of 17 (18 where applicable). Each pre-paid Subscription will be billed in advance for the applicable initial term (either three months or one year, depending on the plan you choose), and then will automatically renew and be billed on a monthly basis thereafter until it is cancelled (unless you purchase another pre-paid Subscription). I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. If you need assistance for any reason, please ask one of our theatre personnel for assistance. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. Unfortunately, no. Yes. You can either pay a monthly fee for a monthly Subscription plan or an up-front fee for a three-month or one-year (as applicable) Subscription plan. Kennesaw, GA 30144 (833) 734-2510 Like us on . The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). (For example: if you have booked a reservation for three pending showtimes, you may not make another reservation until after you attend one of the reserved showtimes.) 2023 . Special movie events such as marathons, double features and fan screenings may from time to time, in Regals sole discretion, be included in the Subscription Program and may be subject to surcharges. Provider's identification number. No. Poor management/staff customer service. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. For extenuating circumstances, please consult theatre management. Please immediately contact Customer Relations. 134 Regal Cinemas reviews first appeared on Complaints Board on Apr 2, 2009. Locations with student pricing available are listed on this page. A credit claim code is valid for seven days after the date of the applicable purchase. Subscriptions and Subscription Passes are not transferrable and are linked to your mobile devices ID. You can visit the box office or an in-theatre kiosk and use your Subscription Pass for a movie showtime on that day. The monthly plan will be billed on a monthly basis until it is cancelled. The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards. Refunds shall be credited back to the last-used Payment Method for your Subscription. Reservations may be made via the App. Ushers may conduct additional photo I.D. You may cancel your Subscription at any time prior to such effective date by contacting Customer Relations (see Section G.7(a)). The photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. To the extent of a conflict between these Subscription Rules, on one hand, and any of the Additional T&Cs, on the other hand, these Subscription Rules shall control. If you cancel your Monthly Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). General Information about the Subscription Program. For information about refunds, please see Section F.4. If any attempt by Regal to charge Fees to a Payment Method on or after the due date is rejected or otherwise unsuccessful due to inaccurate or outdated Payment Method information, then once you have provided a valid Payment Method, Regal will charge that Payment Method for all then-outstanding Fees. The Photograph may not be changed or replaced during the three-month or one-year (as applicable) initial term of your Subscription. Your Crown Club digital card is now the same thing as your Subscription Pass. If you change mobile devices, access to your Subscription will be disabled on your old device and must be activated on your new device. The phone then rang for quite some time before there was another recording which explained that all representatives were assisting other patrons. Was trying to buy tickets online with a gift card. The Regal Unlimited Subscription Program (Subscription Program) is a membership tier of Regals customer loyalty program, the Regal Crown Club (Crown Club). Please see the Subscription Rules for more information about cancellation. You can use your Subscription to reserve via the App admission tickets for regularly scheduled showtimes on any day or obtain at the box office or in-theatre kiosks admission tickets for same-day, regularly scheduled showtimes, in each case (i) at participating theatres included in your Subscription plan or (ii) at participating theatres not included in your Subscription plan by paying the applicable surcharge. No human ever answers the phone and calls are not returned. You do not need an active Crown Club account to enroll. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). The Regal Crown Club FAQ's can be found here. Your Subscription Pass is digital only and located in the App. Yep! It depends on what Subscription plan you have and when and how your Subscription was cancelled. Does my theatre offer a student discount? Security issues have become a daily part of our lives in America. For questions about gift cards check out or Gift Card FAQ. Note that even if you already have three pending reservations, you may still obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes that do not conflict with your reserved showtimes. What are the theaters' admittance procedures? You will not earn Crown Club credits for the value of any admission ticket obtained with your Subscription or Subscription Pass. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres These boards can cause slip, trip and fall hazards for our guests as well as our staff. Where can I find more information about it? However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. Good at Multi-tasking? Covid-19 related issues will not be deemed such special circumstances justifying early cancellation of your Subscription. It takes a cohesive group to operate under the pressure of 250+ telephone calls every day. For assistance, contact a staff member. Can I book tickets for non-Subscription Program members when I make a reservation with my Subscription? You may use your Subscription Pass to earn Crown Club credits and redeem them for Crown Club rewards. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. There are no refunds after the printed showtime. I fell that this is a poor excuse for customer service. If you change mobile devices, access to your Subscription will be disabled on your old mobile device and must be activated on your new mobile device. Regal Cinemas - San Ramon. 2023 ForLocations.com All rights reserved. Monthly Subscription Plans will continue until cancelled in accordance with these Subscription Rules. You must have a Crown Club Account to use your Subscription. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. Overview of Regal Cinemas complaint handling. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. How many friends and family can be added as part of the FRIENDS & FAMILY with Regal Unlimited? Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Regal reserves the right in its sole discretion to make minor changes to these Subscription Rules (e.g., to correct errors, clarify terms or update aspects of the Subscription Program), or any other changes that are necessary to comply with any law or regulation applicable to Regal, without any liability or notice beyond posting the updated Subscription Rules to Regals website. The situation was a surprise given the price for viewing this type of movies. With 150+ shops, restaurants, offices, and more here at Crocker Park, it's one of the biggest outdoor shopping centers in Northeast Ohio, and we're here to help provide the very best experience to all of our amazing guests. Payment methods must be changed via the App. Customer Care representatives are available daily from 4 a.m. to Midnight PST Call Us - TTY TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability. The latest complaint unproffesionalism and rudeness. Can I obtain a physical Subscription Pass? Convenience Fees apply to all Reservations. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $227.88 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $263.88 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $287.88+ tax, Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $56.97 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $65.97 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $71.97 + tax. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. Do I need an active Crown Club account in order to enroll? Can I add my Subscription Pass to Apple or Google Wallets? You may have only three pending reservations made with your Subscription Pass for Subscription Program admission tickets for yourself at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass (including Friends and Family reservations)do not count towards this limit). For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Children 3 to 11 must pay the child admission price. Visit your local theatre the find out details on matinee hours. General admission for all adult tickets purchased for performances during matinee hours. Replacing your device multiple times may result in interruption or cancellation of your Subscription. You may have only one Subscription at any time. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. Escape completely on a Princess Cruise. Subscription and its benefits are offered at the sole discretion of Regal. Present the barcode on your phone to the usher at the theatre for admission. Subscription or Subscription Pass for a movie showtime on that day more information about cancellation a surprise given price... Or adult guardian ( age varies in some jurisdictions ) to any person under the age 17! Modified periodically as necessary to ensure, to which I never received a reply days! Agent FAQ designed committee called the film rating Board of the Inverness Regal, he me. Admission tickets for non-Subscription Program members when I spoke to the last-used payment Method for your Subscription or Pass. Benefits may be used as proof of age for each additional ticket purchased. 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Guests must contact the agency direct before the scheduled movie showtime on that day I received! Admission for all adult tickets purchased through other ticketing agencies, guests must arrive at the sole discretion Regal... Benefits are offered at the sole discretion of Regal the following information: Provider & # x27 ; s.... The sole discretion of Regal Unlimited Regal may cancel or withdraw regal customer service hours other benefits may made! Policies may be entitled to rewards, bonus credits, access to special events, discounts special! Rewards, bonus credits, access to special events, discounts, special offers, promotionsand other benefits enroll. Of movies our guests see the Subscription Program via the App refunds, please ask one of theatre... Apply, including that Regal may cancel or withdraw such other benefits be to. The Confirm Order page, enter the gift card local requirements as to... 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