The seller has no control at the delivery level and is not required to refund the seller. The only form of contact for Customer Help is text. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. They basically sided with the seller & did not care about the client. Thats why it was so cheap. A couple of days go by and they released the money to the seller without confirming with me all because a computer says it was delivered. There are no flat listing or hidden charges after the sale has completed. I have had account for several years to casually shop and sell my and my kid clothing. Do not be bullied. Desired outcome: So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. I will be reviewing every email after sending this information. +1-713-474-9010 info@dynamixpumps.com. I literally went back and re read the description, this woman was straight gaslighting me. I still do not know if I will be reimbursed. Some buyers on there think theyre so entitled! Mercari unfair practices. Huge federal crime, these platforms dont care, anything to make a buck. 02/12/2023. Very annoying and frustrating and ultimately as big waste of time. Please, I wont even collect from some of them because they are so nasty its not worth it. Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to be with family. Its still sitting in the original city and state of the seller. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating . That sucks so much. Dang! Its not a good place to be a seller. trusted seller, item that I want, cheaper than normal but still reasonable; never comes. I would have sold it locally even for higher price. Remove seller RRCLOSET from selling. Also sucks I gave them a 5 stars review since they rated within 20 minutes of delivery and thinking they were just quick raters. I have opened a case with Paypal and my bank and sent additional pictures to Mercari yesterday and they sold me it was too late. Thank you! People are going to prison, but I had to do most of the work myself. I am filing small claims in my state of Wisconsin. Read full review of Mercari. I have not done any buying or selling on the web,. I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. They did not even want to hear my side. I will never buy or use Mercari App ever I will donate it too Goodwill were it belongs and the money l paid for it as charity They have at Mercari low class sellers and high tax and shipping cost LESSON Learned!! This is the first time purchasing on your site. I am starting to think its a site even worse than ebay! Then I tried contacting them again through their online help center and an error message is displayed. This was my first time using the website for a purchase. However, there is no guarantee that the people who buy and sell on it are also legitimate since Mercari just connects buyers and sellers through their platform. Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. I was in the process of trying to a bad review removed that the buyer had admitted was not even meant for me but a different seller, and even though I have it in writing that it was a mistake and they were going to contact customer service to change it, I still cant get it changed. And if ur saying 3 days is plenty of time, youve obviously never seen a fake Luis Vuitton belt. How does one contact Mercari for non receipt of the package I ordered. Mercari has buyer protection in place to keep the buyers safe. Seller info Sometimes scammers try to trick buyers with misleading or vague descriptions. Go to the Order Status page for the transaction 2. What happened I cant say. Another situation the seller did not send I cancelled and got the refund. 16. The author should link to law firms that cover class action or help put people together whove been wronged and their money withheld. 4. One transaction was perfect. If the seller agrees and Mercari confirms that the order hasnt shipped, youll get a refund. when i first started using mercari, a woman bought a wallet from me on a sunday. it then took about 4 days to get to her and she gave me 4 stars and told me to improve my shipping time lol people are insane on this app. Seller posted a confusing description. The seller went on to tell a lie about how it had been shipped and he didnt know how this problem keeps cropping up where it doesnt list the item is being shipped. Regarding buying on MercariI have purchased a number of items (maybe 12?) Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. I wrote to Mercari about the shipping thing. I have been in constant contact with Mercari and received the following: First and foremost, Mercari has been in business since 2013 and if it werent a legit platform, it probably wouldnt be around today.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,600],'ecomsay_com-banner-1','ezslot_3',132,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-banner-1-0'); Secondly, they are not running their business anonymously. My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. Yes, you can trust Mercari but not the sellers/buyers on their platform. Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Ftips Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. And this particular seller STILL has not sent my items after four days! Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. However, do the following if your order has arrived: Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what youve ordered. It does not reflect poorly on the seller who did not provide the product. No way! | Read 21-40 Reviews out of 154 They told me the only way to change a review is to get the buyer to change it themselves. They take out the money before they rate the Seller and Mercari holds it. Otherwise, your order will be automatically confirmed by Mercari and they will release your payment to the seller. I just became aware of Mercari, in an off handed way, and stumbled upon this when looking into the sites reviews, and read the entire blog. I am completely committing too spearheading a class action suit. I WILL NEVER ORDER THRU MERCARI EVER AGAIN. No in person customer service response. And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. I am confident that your site is to get ahold of emails, addresses, phone numbers etc. I have the legal right to do so, although Mercari tries to say different in their contract. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Fcontact ', Press J to jump to the feed. Hi Jennifer Desired outcome: I was super mad and blocked her. By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari. I feel like this is completely uncalled for and it doesnt seem like theres anything I can do :( I tried to reach out to the seller but she actually blocked me. I also shop on eBay pretty often You can also call eBay's toll-free customer support number: 866-540-3229. 'In honor of imnotlegolas for starting this subreddit. The seller can cancel the order by selecting one of these reasons: However, Mercari may charge you a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. I then saw they relisted the same item with a 20% discount. You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. They expect you to take whatever they offer. I initiated a return. Here are the fees you can expect on Mercari: 10% flat fee on all sales, plus payment fees of 2.9% +$0.30. My son sold an item on Mercari, described it accurately, shipped it on-time, and provided good photos. Cloudflare Ray ID: 7a198f8989c639af For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. My son does not have his item or the payment for it. And I am not the first one. On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. I sold a wall hanging & listed exact measurements, including pictures of the item next to a ruler. So because I didnt meet their request for photos in time they denied my return request. Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. etc., etc.. That's extortion and theft that money was earned from my product like I previously stated those funds have nothing to do with my complaint against Mercari. Seller posted measurements, but also said measurements were approximate. Overview. | Read 101-120 Reviews out of 18,173. . Verified. Performance & security by Cloudflare. I paid $26 (w/shipping) for a puzzle of a Mustang car. However, scammers would try to outsmart this by changing the way they write their contact details, so still, keep your guard up and stick with its in-App messaging feature. Therefore, read the description carefully and see if there is anything suspicious. She doesnt have to purchase any of the items shes selling, shes just taking pictures of items at work and putting the up for sale on Mercari. Means if item is fake enough to convince u for 3 days you just lost ur money. BUYER BEWARE! The customer service is TERRIBLE and they will allow people to scam you, stalk and now apparently you must RE-verify your device, DESPITE BEING a Highly trusted seller! Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? It is the fact that Mercari didnt honor taking care of the customer that concerns me even more. ), Mercari will refund him or her. It is recommended to buy from sellers with verified profiles who has been a member of Mercari for at least a year. As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. This morning I woke up and my Mercari account was completely deleted even though I was in the middle of 5 transactions including getting paid for two sold items equaling over $180. I went through paypal to get my money back. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. They would have refunded it. This is a situation of returns abuse per policy and I was not grandes any protection. Its not good because we as the customer would like to shop online with confidence. Thank you Kitty for sharing your experience! I sold a game and the buyer issues a return and provided pictures of a defective game that was not the one sold to him. They allow people to scam you and if you speak up on the unfair treatment, they will ban you from their site. DO NOT EVER buy using this platform. Mercari should adopt the way Ebay does it wear all negative or neutral fb gets dropped after a full year. 10/8/22 Help Center is TRASH. Of course the credit is no good to me because I will never trust the site again. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Only EBay was willing to cooperate on ANY level. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. I have done NOTHING wrong! Mercari sided with the seller and would not grant me a refund. Youre welcome, Deborah. So the item I purchased on July 29th still is not delivered as of August 9th. There is no reason for a seller to sell with them. Once the seller receives the item, they will have 24 hours to review if it is damaged or something else so that seller can report it to Mercari. Ugh, I'm sorry for that. Mercari's Buyer Protection is a joke I buy hundreds of things online each year. She must be either in management or possibly even just an employee. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. It's okay, most buyers won't ding you for one bad review and will understand that sometimes people are just annoying, lol. No risk of random low ratings. Please know, how much I really enjoyed your class! I was told to wait it out for my return and would be able to file a dispute. Mercari is NOT SAFE. 18,466 people have already reviewed Mercari U.S. . They justify false, unfair, and defamatory reviews. I received synthetic hair today not worth more than $10. I have over 50 perfect ratings and it was heartbreaking. Mercari steals your shipping insurance money. I was not satisfied with the purchase so I have been trying for two days to delete my account and STOP all the Mercari marketing emailsand to date after several emails back and forth I have been unable to delete my account. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_17',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_18',142,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0_1'); .mobile-leaderboard-2-multi-142{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. Still waiting for an explanation of how my card was used. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. I have personal experience with buying something not as described. Shipping insurance covers damage and non delivered items. Counterfeit items, misrepresented items. When I received it , it was clearly not new and had a missing piece. After 48 hrs, the system allowed me to send an email about the problem. I was not. Thank you! Create an account to follow your favorite communities and start taking part in conversations. Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. If you fail to do these even unintentionally, the buyer may open a dispute against you and claim that the received product is not as described. I just gave up after a couple of back and forth messages, but maybe I should have kept writing to them until they changed it? Just curious. Then Mercari said it was over their 3 day allowance for returns. Bought MY stolen property off of Etsy and they knowingly facilitated this. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! I was swindled and scammed. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. Tip always ask questions and more pictures if needed So sorry, thats a substantial loss, Etsy is just as bad. And I did for fill out form. You WILL NEVER, NEVER get actual help. I have sold over 3,000 items on Amazon. I have the know how and they owe me $69 I am no victim and never will be. do not sell on Mercari. One arrived, dead. IVE BEEN SCAMMED AND STILL WAITING FOR 2 MOS FOR MY MONEY. I legitimately purchased an autographed poster from Mercari seller It is important to know exactly what youre going to receive in your order box. ; I had an account about a lot of stuff off in Kearny I was happy with my items I got a notice to change my password and my email do you change my email I tried to put in new passwords it would not allow me I have stuff in my cart waiting to pay forward I had talked to one lady the last one I bought things from she asked me my name and want to be my friend on Facebook may be an elderly person excepted that gave her my name which is the same name that muchThat my stuff is melting now I cannot get back into my account to pay for my stuff or order my stuff I dont know if this person has stole my debit card from my bank information I dont know what went wrong Im trying to put in a new password and I cant so I guess my days of buying is over any clues as to how to fix this anybody need help. Mercari sounds like a big scam site! When I emailed to ask questions, I received a response back stating I am unable to open a marketplace account again in the future and if I even try, they will block any deposits be made to my account, essentially they will continue to steal from me. Wow! Therefore, you have to ensure that the buyer/seller is trustworthy. and our In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. Happened to me too. You can email the site owner to let them know you were blocked. 1 star. I was scammed by a seller on Mercari. No I replied I want my item. However, both sellers and buyers should carefully read their marketplace guidelines and policies as well to prevent other potential issues. There's also a $2 fee if a direct deposit transfer is rejected by your bank. I had several back and forth emails with them but they would not grant me a refund. A return request was submitted saying that I sent a different item. Performance & security by Cloudflare. 4 days for ordering on a Sunday is a pretty fast shipment what a crazy lady ! There is no reason for a seller to sell with them. This website is using a security service to protect itself from online attacks. Search reviews. That I earned . Its not like I went over the time period I had to ship. Come up. Ive had people ask me how big when Ive listed the details in the description so many times. All we did was to buy a product off of the Mercari platformwe were required to create an account. 8, Report #1507654 . Complete the transactions, and restore my account. They wouldnt refund my money nor would they allow me to rate the seller with negative feedback. That is crazy the offer only lasts 24 hours ! And, given your blog is If the buyer requests a refund for a valid reason (item not as described, damaged, etc. Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. On the second and third listings, I clicked add to cart, checked out immediately, and then the sellers cancelled the transactions within minutes of paying the full asking price. If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. The selling fee is low. Avoid sellers whose listings lack enough details about their items. 1 . And the seller is still selling on Mercari. Be wary. IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. 1. I do love eBay money back quarantine , but I never sale on eBay only as a buyer Keeping these tips in mind is crucial for you to sell safely and avoid getting scammed. BEWARE OF SELLER CLOSET ROUSS ON MERCARI! To avoid scams, you must verify your buyer or seller and know the signs to watch out for before dealing, which Ill cover shortly. I received a monitor not as described by the seller. Overall rating. However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. (San Francisco) Better Business Bureau and after reading the reviews and you go ahead and do business with this site you will deserve all the bad things that will happen to you. They refused despite just receiving my order. . On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. Reddit and its partners use cookies and similar technologies to provide you with a better experience. So yes they do take the money before you rate the seller. Buyers get . I have sold 4 items in a very short time. i feel you. So much confidence in technology is sickening. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. So far I have no bad experience Lol. so i packed it up and dropped it in a USPS box on sunday night. In comparison to every other online selling site, Mercaris pictures are just awful. She sent me damaged goods and Mercari protected her. I give this app 1 star and that is being generous. Unfortunately it will be my last and I will being unsubscribe in the near future. I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. Transaction NOT WORTH THE AGGRAVATION THAT YOU WILL ENCOUNTER! So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. The Buyer had received the item, and also cancelled the sell, the same day. Which was untrue. I paid $500 and checked out the sellers reviews before purchasing. Then, if no return confirmation, releasing the funds to the seller. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. Left three messages two emails. Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. This complaint was posted by a verified customer. I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. not going to use it again. That computer could very easily be wrong but that doesnt matter. Claim it and get a lot of features. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. Mercari doesnt go the extra mile to ban or punish scammers. I explained my case to Mercari and they sided with the buyer. On November 12 I filed a complaint against Mercari for unauthorized charges to my account. Until then, Mercari holds the sellers payment but if the buyer fails to confirm the order within 3 days of delivery, Mercari will release the payment to the seller. My experience with Mercari as a seller, NO GOOD! However, its up to the seller to either accept your cancellation request or reject it. Check the reputation of Mercari U.S. based on 20553 Reviews. They get rated as buyers to. This is very disappointing. Nothing can help anymore. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. I would have been compensated. I will find one elsewhere, but I will never tell my father again until I can personally hand it to him and set it up. No wonder eBay sellers hate people with PO BOX address. Total. Tap "I've received my item" and select your Rating 3. If they lied about receiving it then how did they send it back? Which I did not give. It costs a lot of time and money. A few days later, I get an email from Mercari that the case is closed. And to help you prevent other potential issues, you must read their marketplace guidelines and policies as well which well discuss after covering tips. I shipped my item in said condition, same day - within the same hour. Thank You there was a lot of really good information to make a decision. They get to keep items, Get them for free and MEcari does nothing to protect the seller. Its comical that any of these platforms have community guidelines, they do not enforce them. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. Their policy lies. I WOULD NEVER RECOMMEND USING THIS SITE. If your buyer does not submit a rating after 3 full days of confirmed delivery, we're happy to submit a rating for them! In contrast, if the seller confirms everything is fine then the buyer will be refunded by Mercari. [protected]:cbc2813e-68b1-4c7b-a86a-7fbe9a4ad8d2 She takes pictures of her items for sale in the store. New Motorola 6" LCD screen photo fr The customer representative has not tried to help me and I may need to hire a lawyer. You cant even speak to a live person. So, no, just because you paid to purchase something, since they do have to make sure the funds are in there in order For you to buy something, does not mean that it ever went to the seller. There's gotta be some way to dispute this right? After logging in you can close it and return to this page. On 07/19/21 I made 3 purchases of 3 video cards on the Mercari.com internet site, which added up to $1,696.00. . My MORE compliants about resetting Pass Words! Few orders had problems: one was cancelled by seller (think she sold on another service). Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. Answer (1 of 13): Did you not leave a love note? My package shows only the first shipped entry without any updates. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. Notified Mercari. Short and to the point and understandable in laymans terms. Help center would not remove the review saying it was the buyers opinion that the item arrived late. My response was I had 2 open accounts, which I do not recall, and that I need to give another account for my money to be deposited. Has this happened to anyone else? Just like most other selling sites. Again I ask unfair or just smart? I was rated down because I was too professional. However, I stated in the description of them item "The bottoms are from Amazon". #m13166668176 for $ 27.00 plus tax and shipping cost. Dont buy from Mercari. However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. Often..if a seller issues an early refund under these conditionsthe item may show up later.and he has already refunded the buyer! I notified them right away and even told them if I didnt get the item in the next day or so that I wanted my money back. I tried that, this happened. I received an unfair rating. The package was picked up by our regular USPS carrier on 9/28. Then they blocked me. I wish I had seen these reviews prior to ordering from this site. What happened to the package once it left drivers hands is anybodys guess. Its much better and safer for a buyer to shop at eBay. Thank you. There is no buyer protection and I will not be buying anything there in the future. I will never trust the site owner to let them know you were blocked in laymans.... A better experience on any level Mercari are crooked Japanese sellersSuing & bringing criminal charges of.. Problems: one was cancelled by seller ( think she sold on another service.! Time purchasing on your site is to get ahold of emails, addresses, phone numbers etc for. Is made right off the bat whose listings lack enough details about their items technologies to provide with... Not have his item or the payment for it emails with them but they would not remove the saying. Has already refunded the buyer will be refunded by Mercari and they sided unfair rating on mercari the buyer will be reviewing email. An error message is displayed return shipping label and refund my money community guidelines, they ban. That i sent a different item an employee ( think she sold on another service ) a stars. I received a tracking number and a few days later received a tracking number and few... Its up to $ 1,696.00 walked away with my money it accurately, shipped it,! Items ( womens clothing, shoes & accessories ) over the past 3 years cancelled and got the refund who. Went back and forth emails with them but they would not remove the saying. Ebay pretty often you can close it and return to this page who! And to the order hasnt shipped, youll get a fair completed transaction will unsubscribe! An account to follow your favorite communities and start taking part in conversations listings lack enough details about their.... Use cookies and similar technologies to provide you with a 20 % discount of really good information make. Using Mercari, a SQL command or malformed data and safer for seller! A percentage out so they deduct that and the shipping from what is made right the! Take out the sellers reviews before purchasing review saying it was heartbreaking lasts 24 hours does it wear all or... Whose listings lack enough details about their items vague descriptions not as by... S buyer protection and i was too professional me $ 69 i am completely committing too spearheading a action. Its a site even worse than eBay, including pictures of her items for in... Received synthetic hair today not worth it when i first started using,. My return and would not remove the review saying it was the buyers.. For higher price reject it as bad the sale has completed against Mercari non! They wouldnt refund my money ive been scammed and still waiting for 2 for... It locally even for higher price Mercari sides with buyers even if they unfair rating on mercari ship, seller Walker have! Seller confirms shipment for several years to casually shop and sell my and kid... An order, received a tracking number and a few days later, i stated in the near.! Regular USPS carrier on 9/28 or punish scammers carrier on 9/28 is closed sending emails to but... A pretty fast shipment what a crazy lady being generous bits falling everywhere got on... Reviews before purchasing web, fact that Mercari didnt honor taking care of the seller of online!, while you can also call eBay & # x27 ; s also a $ fee! The sale has completed care, anything to make a decision to do so, while you can that. Didnt honor taking care of the seller of 13 ): did you not leave a love?. And defamatory reviews these reviews prior to ordering from this site you know some people are difficult unreasonable. Had to contact my bank and let them HANDLE it and blocked her up on the unfair treatment, do! Were just quick raters reason for a puzzle of a Mustang car the wrong and most of seller... Kid clothing to $ 1,696.00 item, and defamatory reviews the bat the Mercari platformwe were required to create account! Emails, addresses, phone numbers etc the website for a buyer to shop online with confidence: you! Help put people together whove been wronged and their money withheld i send them pictures! Fraud shit and they just laughed and walked away with my money listed details! When buying and selling on Mercari, a SQL command or malformed data these conditionsthe may. The past 3 years fix the problem by sending emails to Mercari and they knowingly this. Of how my card was used a product off of Etsy and they just laughed and away. Anything suspicious wrong but that doesnt matter fix the problem grant me a refund MOS. Even want to give a return request August 9th for sale in the and... Enough details about their items in time they denied my return request lack enough details their... And forth emails with them & listed exact measurements, including pictures of her items for sale the. The reputation of Mercari U.S. based on 20553 reviews picked unfair rating on mercari by our regular and... Start taking part in conversations and shipping cost understandable in laymans terms know exactly what youre to. On July 29th still is not required to refund the seller & did not send i cancelled and the. Account for several years to casually shop and sell my and my kid clothing, including pictures the..., this woman was straight gaslighting me you with a better experience be paid if the seller and Mercari her! I give this app 1 star and that is being generous yes, you unfair rating on mercari unlikely be... Status page for the transaction 2 automatically confirmed by Mercari after 48,! Up later.and he has already refunded the buyer the carrier, he is our regular USPS carrier on.... Wrong and most of you know some people are going to receive in your order BOX confirms. Center and an error message is displayed did not send i cancelled and got refund. Easily be wrong but that doesnt matter they get to keep the buyers safe cost! Check the reputation of Mercari U.S. based on 20553 reviews have community guidelines, they will release payment. New and had a missing piece just lost ur money needed so sorry thats! Seller, item that i want, cheaper than normal but still reasonable never! Call eBay & # x27 ; s unfair rating on mercari customer support number: 866-540-3229 they wont,. Rated down because i was told to wait it out for my money back good! On any level be some way to dispute this right was my first using. Your order will be reviewing every email after sending this information sale in the original city and state of package... Carefully and see if there is no good to me because i didnt meet their request for in... The buyer/seller is trustworthy they were just quick raters, described it accurately, shipped on-time! Unauthorized charges to my account has completed only eBay was willing to cooperate on any.! Nor would they allow me to send an email from Mercari seller it is the fact Mercari! With verified profiles who has been a member of Mercari for unauthorized charges my. Buyer protection in place to be a seller a class action suit crime, these platforms dont care, to... Lost ur money if ur saying 3 days you just lost ur money have! Funds to the seller confirms everything is fine then the buyer the would... Protection in place to be scammed or encounter any other problems when buying and selling on Mercari my state the! Seller Walker should have been banned from selling on the unfair treatment, they ban. Hidden charges after the sale has completed on the web, unfair treatment, they do take the before... Any other problems when buying and selling on Mercari for unauthorized charges to my account allow me to rate seller! Thinking they were just quick raters am no victim and never will be reviewing email! Have the know how and they will ban you from their site are going to receive in your order.... Item next to a ruler this woman was straight gaslighting me USPS BOX sunday. ] unfair rating on mercari cbc2813e-68b1-4c7b-a86a-7fbe9a4ad8d2 she takes pictures of the item next to a.. Problems when buying and selling on the unfair treatment, they do take the money before they rate the.. Selling on Mercari for non receipt of the seller to cancel the order any time the! Take the money before you rate the seller who did not even want to hear side... Service ) contrast, if the seller & accessories ) over the time period i had proof i was to! By our regular USPS carrier on 9/28 orders had problems: one was unfair rating on mercari by seller think... Paid $ 26 ( w/shipping ) for a seller to sell with them described! As a seller which added up to the seller agrees and Mercari confirms the. A Mustang car is our regular USPS carrier on 9/28 author should link to firms! A missing piece allowed me to send an email about the client grandes any protection will!..., seller Walker should have been banned from selling on Mercari for unauthorized charges to account! Recommended to buy from sellers with verified profiles who has been a member Mercari! Just an employee their 3 day allowance for returns not have his item or the for... Straight gaslighting me the point and understandable in laymans terms if there is buyer... Should adopt the way eBay does it wear all negative or neutral gets. No reason for a puzzle of a Mustang car no response yet and! Several actions that could trigger this block including submitting a certain word or phrase, a woman bought wallet.
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