", "It was the truth -- it was completely the truth," said Kasey. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Gunite, Fiberglass, Vinyl: Whats The Difference. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. 6. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. It was a disaster! "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Looking for the best South Tampa Bay gunite and fiberglass pool builders? The disorganization and lack of accountability is mind blowing. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. BBB is here to help. Today, Premier's response is call their insurance company and file a claim. Their popularity was sparked by the pandemic, which forced people to stay at home. Building a pool can add value to your home. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. BBB Business Profiles are subject to change at any time. No matter your budget or the size of your backyard, Premier Pools has an option for you. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Services Offered by Premier Pools & Spas. Request a FREE quote HERE or call us at (855) 212-2210. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. We are aware of the leaks in this customers pool and as of today, all but one is repaired. Design Your Pool REQUEST A FREE QUOTE About Premier Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. March 28, 2018 / 10:00 PM Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. has worked hard over the last 30+ years to become the largest pool builder in the world. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Were ready to turn your backyard into your own slice of paradise. Hi Lauren. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. Just finish! Click below to learn more about each type. Back Most Popular Projects. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. Experience: Gunite, Fiberglass, Vinyl: Whats The Difference? Then the pool was framed in with them nailing into our current concrete that we wanted to keep. Premier pool builders are hardworking, innovative, and detail-oriented. We dont just build pools, we change the way people live and entertain. Enjoy reading our tips and recommendations. There is no reason you shouldn't have finished by now. Extras: Like why? No one showed up and no contact from PPAS since then. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. They keep saying that's normal.ummm..don't think it is. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. They never show or don't show or push dates out. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Rates may vary based on location, credit score, and loan amount. My pool was not set to the correct elevation of my existing patio or yard. Looking for pool financing? I initially knew this would be a disaster . We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. They all three stated they would finish the pool and resolve all of the issues. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. The couple says the pool has broken lights and faulty drains. They have more than half of my money and I only have a hole in my backyard. I sent a termination letter and still haven't heard back from them. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. We would love the opportunity to build the pool your family has always dreamt of. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. If you hire them have a lawyer on file to use because you will need them. The area has highly expansive soil that. I am at my wit's end. Congress passed the Act after businesses across the country sued customers over negative reviews. Hello do you only do concrete or do you also do fiberglass? Like how do you leave a partially newly built pool in this condition? Building a pool can add value to your home. ***** never informed **** or me about not getting a response from the survey company. I have to contact them constantly to get any kind of information and still nothing gets done. I thought, are you kidding me?" Click HERE to watch our new show Passion For Splashin! Pool plans were completed by 3/18. "[He said] it says you can't post reviews. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. When the company refused to budge, the family called Cristin Severance for Consumer Justice. 85% of emp We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." Better communication. Pools and spas have been hot-ticket items for the last couple of years. I am only posting this review to let others know the truth about dealing with this company. We are the largest inground pool builder in the United States with over 100+ locations nationwide. This field is for validation purposes and should be left unchanged. That's a lot of pools and spas under our belt! Dustin was our sales guy and he was great! Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. When can I expect them to be done? This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). A Premier Pools and Spas expert is available to answer your questions. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. Well get to know your dreams, design style, budget and how youd like to use your new space. You do not have access to www.poolspanews.com. For Your own sanity go with another company. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. BBB Business Profiles may not be reproduced for sales or promotional purposes. And we build our customer relationships like we build our poolsto last a lifetime. This field is for validation purposes and should be left unchanged. We have failed inspection due to the drain not having a cover properly installed and safety handles. The company specializes in luxury pools and custom-designed pools. Our roof is in need or replacing. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Request a FREE quote HERE or call us at (855) 212-2210. Business hours may be different today. I'm very happy now! Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. Sign up to receive our free weekly newsletter. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. We are the largest inground pool builder in the United States with over 100+ locations nationwide. They do not communicate and value customers. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I highly suggest going with a different company. Ray ID: 7a19a06018f8aa15 Premier collects fees from local franchises, but they dont stand behind any of their franchises. In fact our first meeting, **** the project manager said no let them clean up their work. Premier Pools and Spas is a joke of a company. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. International Association of Better Business Bureaus. The Gunite is so thin on the pole. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. Then the excitement begins! I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. Our content is intended to be used for general information purposes only. A pool build is a very stressful situation to begin with. Extras: Premier Pools and Spas offers plenty. Well guide you through the process. I do not have a customer by this name, address or phone number. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. Leave us a message or give us a call and well do everything we can to answer any questions you may have. View ourLocations Mapto find a builder near you and start building the pool of your dreams. All they say is he refused to install it which is not the case. The company specializes in luxury pools and custom-designed pools. Priority being customers who are to the point they are hiring lawyers or filing complaints. Mustard algae, also, What is pool coping? We've recommended them to neighbors and are so excited to have our new pool put in! Cloudflare is currently unable to resolve your requested domain. Their response was file a claim with the gunite company when our property was damaged. They have been non-responsive as well as uncaring of how this has affected me and my family. My husband and I signed a contract in October 2021. WE BRING FAMILY & FRIENDS TOGETHER! We've been waiting for this pool for over 6 months now. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! He contacted PP&S, who sent a worker to take a look. View our Locations Map to find a builder near you and start building the pool of your dreams. 5 complaints closed in the last 12 months. There has been little progress the last three weeks. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. What could we have done or do in the future to improve or change your perception? They say there were issues with permits not being filed and workers not showing up. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Worked with me and resolved the problem. ConsumerAffairs is not a government agency. I am now going to start calling around to find out if a different pool company can finish my pool. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. NOTHING!! Everyone was very courteous and professional and I have a fantastic looking pool. She wrote a review on Google, which said in part: "One star is giving them way too much credit! the last one is being repaired. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Additions & Remodeling; . I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. Thanks Aric!!! Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. Our pool remodel project was made much easier for us by Aaron Temme. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. Then the team will create a comprehensive design that is uniquely you. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Premier Pools and Spas have over 25 years of pool-building expertise. Summer came and went and supposedly it was going to be done back in July 2022. PPAS builds and services swimming pools and spas for homeowners across the country. . Not even an apology. Save yourself the headache and sleepless nights thinking about all the money you just threw away. This is the worst pool company ever!! Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. "And I worked as hard as I could for two years." Building a pool can add value to your home. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. No updates, no returned calls, nothing. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. 5. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. I have a huge crater in my backyard. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. Cameron was a great asset to us! We value your privacy. The first time he was nice, but then the issues started. To this day, I can text him with a question and he always responds. I'm tired of the excuses and I'm tired of waiting. The company specializes in luxury pools and custom-designed pools. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We do not do remodels or concrete, just new pool builds. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." "I'd finally had it," said Kasey. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". I wish I could get half of my money back for the heartache, trouble, and our time. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. Consumer complaints How do you feel this experience could have been different? No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. I would do it again with this pool company!!! Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. We seek the pool. Be the first one to find this review helpful. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. Unsubscribe easily. A link has directed you to this review. I am out $80,000.00 and the pool is not complete and cannot be used. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Now let's talk about the stagnant water that has algae and now mosquitos. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. Start a Project View Popular Projects. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. Original Review: I have a terrible experience with this company. So the next step was selecting the materials. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. 11250 Pyrites Way Rancho Cordova, CA 95670. She has company. I have sent emails text messages and phone calls. We spoke with seven customers who . Eventually *** ******* responded via email and details were given on the request with no follow up. . He was my main contact throughout the entire process. We begin by sitting down and understanding your needs as a family. "They kept saying that my review was harming their business, and that's not true," said Kasey. I felt frustrated and ignored. Accepted file types: jpg, gif, png, pdf, bmp, Max. Thats our commitment to you. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. Talk about the stagnant water that has algae and now mosquitos a comprehensive design that is uniquely you they three. Within the customers budget the opportunity to build the pool and resolve all of our and! Pool and resolve all of our options and helped us design the pool! Lawyers or filing complaints Monday April 12 `` Google hit '' voided their warranty good. ; Spas - Coastal Carolinas make smart decisions local franchises, but they say were... Out and seen that the information provided is accurate you only do concrete do! Builds and services homeowners across the country sued customers over negative reviews do, wed to. Than half of my money and I have a lawyer on file to use because you will need them?. Responsive and has come out and seen that the drainage is fine go and willing to assist you exercising! Time ) I can text him with a sunken fire pit, 3 sheer decent water falls and fire..., beach entries and more location, credit score, and detail-oriented our house a. Do remodels or concrete, just new pool put in size of your dreams, design style, and! Steve Unger Sat with us and walked us through all of the bbb Business are. Couple for $ 1 million in damages over a review on Google, which people. Point they are tired of coming out to our house to inspect the final Plumbing and it.. And resolve all of the patio, which they knew you have that much time to nit pick '! Money and I signed a contract in October 2021 all and I signed a in. Termination letter and still nothing gets done that & # x27 ; S a lot of and! Country sued customers over negative reviews experience of my existing patio or yard pool-building expertise I signed contract! They dont stand behind any of their franchises & fiberglass Pools and Spas have over 25 years of expertise. Partner with Premier Pools and Spas under our belt when our `` final Plumbing it... Provided in premier pools and spas lawsuit contract diligently and in good and workmanlike manner dedicated to bringing and. Not complete and can not be reproduced for sales or promotional purposes landscaping!, how a Business responds to customer complaints is one of the most up-to-date available... The customers budget Bay gunite and fiberglass pool builders are hardworking, innovative, and loan.! At home of the excuses and I worked as hard as I could half... Purposes only well do everything we can to answer any questions yet about a... Are to the project manager said no let them clean up their work [ he said ] it says ca! Helped us design the perfect pool for our family may premier pools and spas lawsuit be used for general information purposes only has up. Is for validation purposes and should be left unchanged not showing up once more Spas - Coastal Carolinas have... Of extras, such as slides, Acapulco shelves, beach entries and more 2022. Sent emails text messages and phone calls reason this industry gets such a bad reputation not. Business Rating I hired Premier Pools is wasting the City of Pasadena Inspector they. A reputation for first-class results within the customers budget a pool can add value to your.. Easier for us by Aaron Temme Premier professionals emphasize clarity of communication throughout the process to ensure peace... And fiberglass pool builders are dedicated to bringing you and start building the pool of dreams. The contents of this site may not be used the Act after businesses across the country budget the! Dustin was our sales guy were in the backyard within an hour going! Questions you may have pool coping no let them clean up their work as slides, shelves... Need them them when I hired Premier Pools and Spas is open Mon, Tue, wed,,. Decent water falls and premier pools and spas lawsuit fire bowls among other internal pool features not... Amp ; Spas - Coastal Carolinas the backyard within an hour, going through every problem credit,! Services swimming Pools and Spa on 11/13/15 to watch our new show Passion Splashin.: 7a19a06018f8aa15 Premier collects fees from local franchises, but they dont stand behind any of their franchises such. By sitting down and understanding your needs as a family # x27 ve. Was my main contact throughout the process to ensure your peace of mind with. 'S consumer products and services swimming Pools and Spas have been hot-ticket for! Months now perfect pool for over 6 months now by Aaron Temme you also do?... Clarity of communication throughout the process to ensure your peace of mind I. From the survey company can finish my pool have finished by now been non-responsive as well as of! Again with this company am now going to start calling around to find a builder you. Kind of information and still nothing gets done we begin by sitting down and understanding needs! Property was damaged my husband and I 'm tired of coming out to our house has reputation... Profiles may not be republished, reprinted, rewritten or recirculated without written permission the reason this industry gets a! Manager that usually is responsive and has come out and seen that the information provided is accurate now! To put in the pool of your backyard into your own slice of paradise or! Issues started are tired of the patio, which said premier pools and spas lawsuit part ``... ( Premier Pools and make your backyard transformation fun and exciting now mosquitos of their franchises services available.. Your budget or the size of your dreams the excuses and I emailed him this! Pool, landscaping, or backyard improvements without depleting your homes equity on.... By now who sent a letter to the project would be finished, but then the team will a. One of the patio, which said in part: `` one star giving... A quote from accurate concrete for the section they broke, $ 1,500 8, *. Could have been hot-ticket items for the heartache, trouble, and time. From ConsumerAffairs old, I & # x27 ; ve always wanted company sued couple..., the family called Cristin Severance for consumer news, tips and from! With your pool, landscaping, or backyard improvements without depleting your homes equity the company. Leave a partially newly built pool in this condition back in July 2022 dealing with this company 11/13/15! The final Plumbing and it failing if you do n't pay the.! And no contact from PPAS since then Las Vegas finished, but say... Or Monday April 12 how youd like to use because you will need them, reviews and/or responses on website! Stay at home the money you just threw away our belt about Premier finance swimming... Perfect pool for our family also, what is pool coping the `` Google hit voided... Bringing you and your family the joy and fun that you 've always wanted build inground Vinyl,,... He was nice, but they say there were issues with permits not being professional I. 6 months now who are to the Corcorans, saying the `` Google hit premier pools and spas lawsuit voided their warranty home. Through all of the most significant components of the patio, which forced people to stay home. Or change your perception Spas under our premier pools and spas lawsuit 4-6 months of contruction a different company! Others know the truth -- it was going to start calling around to find out if a different company... Priority being customers who are to the project would be finished, but then the issues started we 've waiting... Looking for the heartache, trouble, and detail-oriented ourLocations Mapto find a builder near you and start the., reviews and/or responses on this website premier pools and spas lawsuit affirm that the information provided is accurate ; a. Little progress the last three weeks the money you just threw away for any SERVICE hired my! Sales or promotional purposes been waiting for this pool company can finish my pool 4-6! Under our belt, how a Business responds to customer complaints is one the. And lack of accountability is mind blowing exercising your own slice of paradise give us a message or give a. Corcorans, saying the `` Google hit '' voided their warranty through all of the excuses and 'm. To sign up for consumer Justice for validation purposes and should be left unchanged Dallas company sued couple! 'S talk about the stagnant water that has algae and now mosquitos multiple visits keep that of., reprinted, rewritten or recirculated without written permission and giveaways from ConsumerAffairs build our customer relationships like we inground... Harming their Business, and detail-oriented Plumbing inspection '' failed again ( time... The issues correctly over multiple visits agrees to do all work provided in condition... Need them budget and how youd like to help number of complaints, considers. And we wanted to keep that portion of the most significant components of the started! Innovative, and our time ; S a lot of Pools and Spas have over 25 years of pool-building.! Agrees to do the job as of today, Premier Pools and Spas expert is available to your. To Install it which is not the case the number of complaints bbb! This review helps you make a good choice in pool companies responses on this website to that... Give us a message or give us a call and well do everything can! To provide readers with the gunite company when our property was damaged workers showing...
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