We apologize for the inconvenience.There was a software corruption due to a PHP script issue on one web server. We apologize for the inconvenience.
Our team is currently investigating this with our upstream provider. We will be repairing/replacing components as required to restore normal operation and clear alarm conditions.Please note that clients without a redundant connection will experience a loss of service for the duration shown above. Thank you for your patience. We apologize for any inconvenience this may have caused.Smartt's central UPS will be offline during annual UPS maintenance on March 21, 2017 from 09:30AM to 01:30PM PT.
If you have any questions or concerns, please feel free to contact us. Contact one of our project managers for a free proposal. Telus NOC team is aware of the issue and still working to resolve the issue. internet down in vancouver? Clients using offsite backup service were affected because backup jobs could not be run until the issue had been resolved.Smartt Support system was under maintenace.
This issue was escalated to their core network team and they resolved this issue around July 8th, 2:10 AM PT.If you have any questions or concerns, please feel free to contact us. We apologize for the inconvenience.Smartt is performing two important security upgrades for FreeBSD operating system and Apache web server.
We apologize for any inconvenience this may cause.We were experiencing an outage on the fiber circuit at 938 Howe Street Vancouver. If you have any questions or concerns, please feel free to contact us. We apologize for any inconvenience this may have caused.Due to kernel time drift on our PostgreSQL database server, Smartt Webmail and any mail services using authentication were interrupted.
Associated circuits:Colo@ will be performing load bank testing preventative maintenance on the generator and automatic transfer equipment that serves our ATL01 datacenter.There will be no load transfers during this maintenance window, so we do NOT anticipate any customer facing impact.Load bank testing ensures that the components within the power protection system will work and perform together as intended when called upon to support a critical load. Uptime monitoring. If you have any questions or concerns, please contact Smartt support via email (TELUS needs to perform a SOFTWARE UPGRADE change activity on the infrastructure that impacts your services with us. We apologize for the inconvenience.TELUS would like to advise you that we will be making some changes to our service management tool sets. If you are still having trouble accessing your services please send us an email at "We apologize for any inconvenience this may have caused.Our upstream network provider will be performing network software upgrades beginning on June 6th, 2020 at 20:00 PT until June 7th, 2020 at 04:00 PT.
We apologize for any inconvenience this may have caused.HTTP service for our Free BSD web server (Laurent) went down during nightly server reload due to a SSL configuration issue.
Telus has confirmed that issue had already been resolved.
If you have any questions or concerns, please feel free to contact us.
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