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"It didn't bring much clarity. Get the best stories in the world all in one place with Disney+Cash Rate Cut: Are You Getting The Best Home Loan Deal? Luxury Room Escape is another new point and click type room escape game from Gamesperk. powered by Microsoft News. Oops! A Brisbane family has been left frustrated after they were offered a credit note when their luxury $10,000 holiday was cancelled because of the coronavirus pandemic.James and Victoria Sylvester spent $9,499 on a holiday at Dubai's luxurious Atlantis Hotel with their three children for March before the pandemic struck.Their travel company, Luxury Escapes, has since told them they were ineligible for a refund, and after weeks of negotiations, offered them a credit note as "a gesture of goodwill".Ms Sylvester said they were disappointed and frustrated with the response they had received.The Atlantis Hotel informed Ms Sylvester they had cancelled the booking, with no charges to Luxury Escapes. If they won’t do so, then it’s only reasonable for those customers to look at recovering their money through a class action.”The firm said it believes the companies may have breached their legal obligations by putting in place travel voucher schemes rather than providing their customers with a cash refund.The airline also said it has extended the length of time vouchers can be used until the end of 2021.In one specific instance, James and Victoria Sylvester told The couple said they were told they were ineligible for a refund and were only issued with a credit note after weeks of negotiations as “a gesture of goodwill”.“For customers with bookings who are unable to travel, we deal with them on a case-case basis,” he said.“We have introduced greater flexibility such as unlimited changes right up to day of travel, extended validity of travel credit from 12 months to 18 months and extending the majority of our deals.Slater and Gordon said in a statement that travel companies, particularly airlines, had been presenting “restricted travel vouchers” as an act of generosity even though many customers would have had greater rights if they held onto their ticket. I will be contacting Slater and Gordon. An Australian law firm is rallying disgruntled consumers around a potential class action against major travel providers such as Qantas, Luxury Escapes and STA Travel over voucher schemes that “significantly disadvantage customers”.
"They haven't paid a cent to the hotel, they're just sitting on our money, holding our money," she said.The Sylvester family hoped they would receive assistance from the Australian Competition and Consumer Commission (ACCC), which has received more than 6,000 complaints from travel company customers about refund policies and cancellation fees.Pressure from the regulatory body and social media backlash led to Flight Centre reversing its cancellation fee of $300 per person for a refund of an international flight.
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luxury escapes class action