Streamline workforce operations and customer fulfillmentImprove patient engagement with modern telehealth solutionsNurture customer relationships with messages that matterGet to “Ahoy, World!” fast in your language or stackLearn Twilio on an interactive, self-paced 8-bit adventureBrowse and connect with our growing ecosystem of Twilio technology and consulting partnersWe’re here to help you plan, develop, and grow a successful business with TwilioTake your contact center to the cloud with the platform that’s powering over half a million agents.Automate routine customer inquiries with conversational IVRs and chatbots to reduce wait times.Support messaging channels like WhatsApp, SMS, or WebChat alongside voice with intelligent routing and performance tracking.Reach customers with automated text notifications, click-to-dial, preview dialers, or a callback service during peak hours.Make it easy for agents and supervisors to work from home with little to no operational impact.Work with one of our partners to create the ideal contact center for your business. The use case shown here is for COVID-19 Contact Tracing. Twilio Flex is an open contact center platform based on web technologies that enable integration with just about any CRM. We're offering $5,000 worth of free Flex Hours to help you get started. Twilio Flex We're participating with Twilio in an Early Field Trial of Flex. Using the programmable UI and the Actions Framework, you can: Please ensure that you have a paid Twilio account and there is at least one number in your Twilio account Make use of your CRM, if needed for automatic screen pop by entering the url of the API in the extension's "settings" page. Come try … You can integrate this with Twilio Flex as well. Extend the functionality of your contact center with add-ons from experienced technology partners or design and build your contact center with our top-tier consulting partners.Start prototyping your new contact center. Our partners can help you build your custom integration with the following systems today, with more coming soon:Have a custom CRM system? Twilio Flex Twilio Flexes Its Customization Muscles: The 2019 CRM Service Rising Stars Awards About a year ago, Twilio first introduced Flex, a fully programmable, cloud-based, omnichannel contact center platform that lets companies customize almost everything, but it didn’t officially roll it … Using the programmable UI and the From our conversations with customers, Salesforce emerged as one of the most in-demand CRM integrations for Twilio Flex. The Flex Integration Framework Twilio Flex is a contact center application platform that is programmable at every layer.
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